Graduate Student Support Specialist

Florida Polytechnic University•Florida, MA

17h•$50,200 - $54,000•Onsite

About The Position

The Graduate Student Support Specialist promotes graduate student success by providing personalized guidance, coordinating student services, and creating opportunities for engagement and professional development. This position serves as a key resource for graduate students, helping them navigate university processes, access campus resources, and make progress toward degree completion. The Specialist collaborates with faculty, academic departments, and offices across the university to enhance the graduate student experience, support retention, and improve post-graduate career outcomes, with particular attention to the needs of online learners.

Requirements

Bachelor's degree from an accredited institution of higher education.
Three (3) years of professional experience.
In lieu of a degree, any appropriate combination of relevant education, experience, and/or certifications may be considered.
Must possess a valid driver’s license.
This position requires a criminal background check.
This position is subject to federal and state privacy regulations.

Nice To Haves

Master's degree in Higher Education or a related field.
Experience supporting graduate, adult, online, or non-traditional learners.
Experience coordinating, developing, and facilitating student engagement, educational programming, workshops, events, or professional development initiatives.
Knowledge of principles and practices related to student engagement, career readiness, and student development, or related transferable experience.
Strong written, verbal, and interpersonal communication skills.
Ability to build and maintain positive working relationships with students, faculty, staff, and university offices.
Ability to coordinate programs, events, and initiatives while managing multiple priorities and deadlines.
Ability to adapt to changing priorities, processes, and organizational needs in a dynamic environment.
Ability to communicate changes in policies, procedures, and initiatives to appropriate audiences in a clear and timely manner.
Ability to maintain confidential information and exercise sound judgment.
Ability to work independently and collaboratively while contributing to a positive team culture.

Responsibilities

Develop, coordinate, and assess engagement opportunities and professional development initiatives for graduate students. This may include workshops, events, networking opportunities, industry partnerships, or graduate seminars designed to foster student success, community, and career readiness. 20%
Serve as the primary point of contact for online graduate students. Partner with campus offices to ensure online learners have access to resources, services, and support equivalent to those available to on-campus students. 20%
Coordinate onboarding and transition initiatives for newly enrolled graduate students to support successful matriculation. Facilitate welcome events, connect students with university resources, and collaborate with campus partners to ensure a smooth transition into graduate study. 20%
Respond to inquiries from students, faculty, and academic departments and assist with day-to-day office operations. Support key Office of Graduate Studies functions and provide backup coverage as needed. 20%
Collaborate with the Registrar's Office and academic advisors to monitor degree requirements and student progress. Assist students with course sequencing, registration, holds, university forms, early alerts, and related processes to support timely graduation. 15%
Perform other duties and responsibilities as assigned. 5%