Graduate Student Assistant - Student Account Services - 530884

The University of Alabama • Tuscaloosa, AL

1d • Onsite

About The Position

The Graduate Student Assistant for Student Account Services (SAS) provides administrative, operational, and customer service support to students, parents, and campus partners on student account matters. The role responds to inquiries about tuition, fees, billing, payments, refunds, payment plans, and account balances while maintaining accurate records and complying with university policies. The assistant supports daily office operations, outreach and communication initiatives, and projects intended to improve the student experience and office efficiency. The position requires strong communication, organizational, and problem-solving skills.

Requirements

• Must be a current University of Alabama graduate student enrolled in at least 4.5 credit hours during Fall/Spring semesters.
• Must have a current FAFSA application on file with the institution.
• Excellent written and verbal communication skills.
• Effective listening skills.
• Ability to handle stressful situations effectively.
• Ability to provide professional support in a call center and front desk setting.
• Strong team-player.
• Applicants must be enrolled in a UA degree program and meet applicable enrollment requirements throughout on-campus employment.
• Final candidate must successfully pass a pre-employment background investigation and review of information from social media and other internet sources.

Nice To Haves

• Experience in a call center or customer service setting.

Responsibilities

• Provide administrative, operational, and customer service support to students, parents, and campus partners regarding student account matters.
• Respond to inquiries about tuition, fees, billing, payments, refunds, payment plans, and account balances.
• Maintain accurate records and comply with university policies.
• Support daily office operations.
• Assist with outreach and communication initiatives.
• Contribute to projects that enhance the student experience and office efficiency.
• Provide professional support in a call center and front desk setting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed