Graduate Programs Student Services Support Coordinator

Arizona State University•Tempe, AZ

1d•Hybrid

About The Position

Join a high-impact team supporting graduate business students at one of the nation’s largest and most innovative business schools. In this role, you will advise graduate students, coordinate events, and help shape the student experience from orientation through graduation. The W. P. Carey School of Business is seeking multiple Graduate Programs Student Services Support Coordinators to support graduate business programs within the Full-time MBA and Specialized Master’s portfolio through event and program management, daily operations, and student success initiatives under the guidance of the Associate Director. In this role, you will collaborate with a high-performing team to develop, implement, and evaluate services and events that promote student academic success and engagement. The Graduate Programs Student Services Support Coordinator serves as a primary point of contact for one or more graduate business programs and supports a collaborative and global student community. This role requires someone who is responsive to students’ needs and concerns in a service-oriented environment while demonstrating professionalism, discretion, cultural awareness, and strong communication skills. This position is part of the larger Program Operations team working together to provide exceptional customer service and maintain strong relationships with graduate students, faculty, and internal partners. Primary responsibilities include graduate student support, faculty support, academic advising, event coordination, student communications, and execution of daily program operations. The Coordinator should demonstrate ownership and the ability to work independently while balancing multiple priorities in a fast-paced environment. This Tempe-based position offers flexible scheduling options, including hybrid in-office/remote work arrangements that support both program needs and work/life balance. Opportunities such as professional development, expanding your network across ASU, and occasional travel to support short international courses may also be available. If you enjoy helping others succeed in a higher education environment, value collaboration, and appreciate variety and ownership in your work, this may be an excellent opportunity to grow your career in student success and higher education administration.

Requirements

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Demonstrated ability to communicate effectively with various audiences
Strong organizational skills with attention to detail, discretion, and confidentiality
Demonstrated ability to manage multiple priorities independently in a fast-paced environment
Proficiency with Microsoft Office applications and collaborative technology tools
Experience composing, editing, and proofreading professional communications
Experience working independently while contributing to a collaborative team environment
Demonstrated initiative and ability to take ownership of assigned programs and initiatives

Nice To Haves

Master’s degree in education, business, or a related field
Experience advising or supporting students in a higher education environment
Experience working with international student populations
Experience coordinating events, programs, or student engagement initiatives
Experience delivering presentations, workshops, or student trainings
Experience managing projects, timelines, operational processes, and budgets
Familiarity with student information systems (PeopleSoft) and learning management systems (Canvas)

Responsibilities

Provides academic advising and student support, including problem-solving, conflict resolution, and interpretation of university and program policies
Monitors, manages, and documents student academic progress, including degree requirements, probation, off-track status, withdrawals, enrollment adjustments, and graduation readiness
Facilitates student administrative processes, including registration, interactive Plan of Study (iPOS), internship/CPT trainings, and graduation processes
Develops and delivers proactive student communications through newsletters, presentations, office hours, class announcements, targeted outreach, and 1:1 appointments
Plans, coordinates, and executes orientation, academic programming, student engagement initiatives, leadership programming, and signature events
Collaborates with faculty, internal departments, and university partners to support program operations, classroom logistics, and student success initiatives
Supports faculty through classroom coordination, course material preparation, and administrative support
Supports program budgets and financial processes, including expenditures, disbursements, reimbursements, and approvals
Maintains program data, reporting, and operational processes, including documentation and continuous improvement of procedures
Creates, documents, and improves operational processes and procedures to enhance program effectiveness and the student experience
Serves as a key student services resource within the college and ASU and represents the W. P. Carey Program Operations team on committees and collaborative initiatives as needed
May hire, train, and supervise student employees or graduate assistants
Works collaboratively with student leaders, faculty, admissions, and recruiting teams to support student success and community-building initiatives