Graduate Program Coordinator

University of Toronto • Toronto, ON

2d • CA$81,312 - CA$103,986 • Onsite

About The Position

The Faculty of Information at the University of Toronto is a research-led Faculty, educating the next generation of leaders in information scholarship and the information professions, both established and emerging. Our researchers and graduates are recognized for their innovation, experimentation, human-centred perspectives and commitment to community. The Faculty, which will celebrate its centenary in 2028, has built on its heritage strengths in libraries, archives and museums to incorporate scientific and technological expertise from engineering, computer science, and other disciplines. At the same time, it has committed itself to applying social, political, and cultural perspectives from media arts, humanities, and social science to the study of information, technology, people and the relationships among them. A top tier school, the Faculty of Information is consistently ranked in the top five Library and Information Management graduate programs by the QS World University rankings. The QS rankings include both Master’s and PhD level programs. More background about the Faculty can be found on its website (ischool.utoronto.ca).

Your opportunity: The Graduate Program Coordinator is part of the Academic Programs team and responsible for supporting the day-to-day academic operations of the Master of Information (MI) and Master of Museum Studies (MMSt) Programs. The team supports the academic administration of the Faculty of Information. Under the general direction of the Assistant Dean, Academic Programs and Governance, the incumbent supports the MI and MMSt Program Directors and the Associate Dean, Teaching and Learning in delivering these programs. The role helps maintain academic program delivery and quality assurance through interpreting policies and developing appropriate procedures, coordinating program activities, and providing guidance.

Requirements

• Bachelor's degree or acceptable combination of equivalent education and experience
• Minimum four (4) years of recent experience in providing academic program administration in a post-secondary environment, preferably in a professional Masters program
• Experience working directly with Programs Directors to provide program information, including admissions, registration, course enrollment, degree requirements, and theses final oral exams
• Solid knowledge on academic polices and procedures including: general admission process, program/degree requirements, application process, petitions, and role of registrarial office
• Experience advising faculty members on appropriate academic guidelines and procedures, and maintaining workflows
• Demonstrated experience recommending process and workflow improvements
• Experience interpreting policies and drafting procedures and handbooks (e.g., for instructors, for final exams, for TAs, etc.)
• Experience coordinating skills development programming for professional-stream students
• Experience liaising with industry as it relates to student program requirements
• Demonstrated experience developing new procedures and processes and seeing them through from conception to implementation
• Demonstrated organizational and time management skills including the ability to work independently and effectively manage multiple competing priorities and deadlines
• Proficient in ROSI, ROSI Express, Quercus, eMarks, CIS, CM, or similar student systems to enter data, retrieve information, and generate reports
• Advanced computer skills, including significant experience with Microsoft Office suite (Word, Excel, Outlook, etc.) and SharePoint
• Excellent interpersonal skills and demonstrated ability to effectively interact with various stakeholders including students, faculty members, staff, and external partners
• Strong attention to detail
• Demonstrated ability to develop and maintain web-based information and application
• Superior planning and project management skills
• Ability to manage a high volume of competing priorities and deadlines
• Excellent problem-solving and analytical skills
• Excellent written and verbal communication skills

Nice To Haves

• Accountable
• Communicator
• Diligent
• Multi-tasker
• Procedural

Responsibilities

• Coordinating the preparation and distribution of program and/or course material
• Keeping well-informed on changes to policies, procedures, and applicable legislated requirements
• Analyzing service delivery and/or internal processes and recommending improvements
• Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines
• Serving as a resource to others by providing (non-supervisory) job-related guidance
• Coordinating accreditation and/or program audit processes
• Keeping well-informed on faculty requirements, the University structure, academic policies and procedures, and specific learning requirements within courses and programs
• Coordinating tasks for projects and other strategic initiatives with stakeholders

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level