Graduate Financial Aid Counselor

Northeastern University•Boston, MA

6d•Hybrid

About The Position

The Graduate Financial Aid Counselor will primarily focus on graduate students, advise and counsel full and part-time students/families on the availability of financial aid, the delivery process for receiving it, and the reconciliation processes required to ensure that financial aid funds are transferred to student account. Responsibilities include reviewing student applications, performing verification procedures, reviewing/evaluating appeals, and interceding for students with participating departments (School administrators, Student Accounts, Registrar, and Co-op). This position will have a hybrid work arrangement.

Requirements

Bachelors Degree preferred or relevant experience
Experience in student personnel administration, preferably in Financial Aid or Student Accounts
Strong communication, interpersonal and organizational skills
Ability to communicate well by telephone and email, in addition to face-to-face interactions
Willingness and ability to give presentations to large groups of students and their families
Strong analytical, decision-making, and problem-solving skills

Nice To Haves

Working knowledge of ServiceNow, PowerFAIDS, Banner, Microsoft Teams, Outlook, Word, and Excel preferred
Experience working with non-traditional student populations and adult learners preferred
Demonstrated ability to work with a diverse student population

Responsibilities

Counsel and advise students and parents on financial aid process, NU billing procedures, and financing options.
Administer federal, state and Northeastern-based financial assistance.
Review student applications and perform federal needs analysis to determine eligibility.
Verify information according to federal process.
Perform the per term audit of federal eligibility: adjusting aid and monitor satisfactory academic progress.
Represent the Financial Aid Office at Open Houses, student meetings, workshops, and part-time evening programs to overview and answer questions regarding the financial aid process.