Graduate Financial Aid Counselor

Northeastern University•Boston, MA

1d•$48,610 - $66,839

About The Position

With a focus on D’Amore-McKim School of Business graduate programs, this role advises and counsels full- and part-time students and their families on the availability of financial aid, the delivery process for receiving it, and the reconciliation processes required to ensure that financial aid funds are transferred to students’ accounts. The position involves reviewing student applications, performing verification procedures, reviewing/evaluating appeals, and interceding for students with participating departments (School administrators, student accounts, registrar, and co-op).

Requirements

Knowledge of Title IV regulations, federal Financial Aid needs analysis preferred.
Strong communication, interpersonal and organizational skills.
Ability to communicate well by telephone and email.
Working knowledge of PowerFAIDs, Banner, Microsoft Word and Excel preferred.
Experience in student personnel administration preferably in financial aid or college admissions.
Skills and knowledge required for this position are typically acquired through the completion of an Associate’s Degree, certificate program, or equivalent and one or more years of relevant work experience.
Ability to work a flexible work schedule required.

Nice To Haves

Knowledge of Title IV regulations, federal Financial Aid needs analysis preferred.
Working knowledge of PowerFAIDs, Banner, Microsoft Word and Excel preferred.
Experience in student personnel administration preferably in financial aid or college admissions.

Responsibilities

Administration of federal, state and Northeastern based financial assistance.
Review student application.
Perform federal needs analysis to determine eligibility.
Review and evaluate student appeals.
Verify information according to federal process.
Implement NU based awarding guidelines.
Counsel and advise students and parents on financial aid process, awarding and financing options.
Through appointments, e-mail, written correspondence, telephone communication explain financial aid process, NU billing procedures.
Provide conflict resolution with student accounts office, lenders and guarantor.
Monitor satisfactory academic progress.
Represent the financial aid office at Open Houses, student meetings, workshops and part-time evening programs with recruitment and advising programs through advisement of the financial aid process.
Supervise activities and provide technical support for staff assistants and work study students to assure that procedures meet federal and NU requirements.
Coordinate with staff to assure that the needs of the counselor caseload is met.
Perform the per-term audit of federal eligibility: adjusting aid and monitoring satisfactory academic progress; complete Return of Title IV Fund calculations for withdrawn students within the established timeframe.