Graduate Evaluator I - Enrollment Operations

The University of Texas at Austin•Austin, UT

1d•Onsite

About The Position

This position performs administrative support for the Enrollment Operations unit and evaluates and processes graduate admission applications. It may also involve assisting with undergraduate admission applications during peak times. The role requires verifying incoming documents for authenticity, processing hold removals, and maintaining accurate application and student data between the Mainframe and Slate CRM systems. Additionally, the position involves participating in cross-training activities within Enrollment Operations to gain and maintain knowledge of related systems, processes, and procedures.

Requirements

Bachelor's degree and relevant experience in business analysis, project management, information systems, admissions, enrollment management, higher education administration, or a related field; or equivalent combination of education and experience.
Experience supporting technology projects, business processes, or CRM systems.
Experience coordinating projects, requirements, testing, or operational initiatives.
Experience working with multiple stakeholders and cross-functional teams.
Demonstrated analytical, organizational, and problem-solving skills.
Demonstrated ability to communicate effectively with technical and non-technical audiences.
Demonstrated ability to manage multiple projects and competing priorities.
Must be eligible to work in the US on a full-time basis for any employer without sponsorship.

Nice To Haves

Experience with Slate CRM in a higher education admissions environment.
Experience supporting undergraduate, internal transfer, or graduate admissions.
Experience supervising, leading, or providing functional direction to staff.
Experience with Slate queries, reports, workflows, applications, communications, datasets, and integrations.
Experience working with technology teams.
Experience developing testing procedures, training materials, and process documentation.

Responsibilities

Evaluate applications and credentials for admission presented by graduate applicants.
Perform evaluation of educational credentials and refer files to graduate programs for a decision.
Process incomplete application materials, transcripts, test scores, etc. for graduate and undergraduate applicants.
Provide customer service for graduate applicants via email, phone, and appointments.
Correspond with graduate programs to process special requests.
Verify incoming documents for authenticity and process hold removals in Mainframe for graduate and undergraduate applicants.
Maintain correct application and student data between Mainframe and Slate CRM system.
Participate in cross-training activities across all Enrollment Operations.