Graduate Disability Support Assistant (Student)
About The Position
This position is available only to enrolled American University students. Most student positions at American University are eligible to use Federal Work Study (FWS) awards, with a few exceptions. The Office of Student Disability Support (OSDS) is seeking a part-time Disability Support Graduate Assistant. The Graduate Assistant will support front desk operations and accommodated testing, with their time divided between tasks based on the time of year and team needs. The Graduate Assistant should be a current graduate student at American University. The position will report to the Disability Support Operations Manager.
Requirements
- Bachelor’s degree.
- Currently enrolled in a degree-seeking graduate program at American University.
- Excellent interpersonal and communication skills, with a demonstrated ability to engage professionally and diplomatically with a diverse university community — including current and prospective students, parents, faculty, and staff — and to navigate complex situations with care, empathy, and respect.
- Strong organizational and multi-tasking skills.
- Meticulous attention to detail across work tasks.
- Comfort with learning new technology/databases and explaining technology/database processes to students and faculty.
- Demonstrated ability to take initiative and manage tasks with minimal supervision.
- Willingness to seek out and receive feedback.
Nice To Haves
- Experience working in a university office.
- Proficiency with Microsoft Office applications.
Responsibilities
- Greeting visitors and responding to in-person inquiries.
- Database management (e.g., scheduling appointments, processing new student applications).
- Answering the main office phone, responding to OSDS inquiries and directing non-OSDS inquiries.
- Managing the main office email.
- General office support for the Disability Support Team.
- Assisting the Disability Support Operations Manager with other projects and tasks as needed.
- Preparing exam materials.
- Checking students in and out for their tests.
- Answering the testing phone.
- Processing and tracking exam requests in the database system.
- Assisting students and faculty with the database system.
- Communicating with students and faculty regarding exams and exam materials.
- Assisting the Accommodations Coordinators and Disability Support Operations Manager with other projects or tasks as needed.
- Proctoring (in person and via video) as needed.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
