Graduate Admissions Assistant (Student)

American University•Washington, DC

2d•Hybrid

About The Position

This position is available only to enrolled American University students. The Graduate Admissions Assistant (GAA) serves an integral support role in the Office of Graduate Admissions (OGA) at the School of Public Affairs (SPA). The position may be pursued as a hybrid (1x a week on-campus) or, if preferred, fully remote position with customizable hours during normal, weekly business hours. The position requires an energetic, detail-oriented, resourceful, highly organized, and extremely dependable individual who is committed to assisting candidates interested in SPA’s range of graduate degrees in compiling compelling application files for admission and merit aid consideration. The GAA also supports data entry and tracking processes across an array of admissions-related spreadsheets. Interested candidates must be team-oriented, self-directed, and able to work well in a fast-paced, multi-task environment. Preferred familiarity with or the willingness to learn the campus’ Customer Relationship Management (CRM) platform, Salesforce, as well as demonstrated proficiency in Microsoft Excel. Attention to detail and a high degree of sensitivity to handling confidential information is also essential. The applicant must be able to commit approximately 10 hours of work weekly (additional weekly hours may be available with interest and upon request).

Requirements

Full or part-time enrollment in one of SPA’s on-campus, master’s degree programs.
Good academic standing.
Energetic, detail-oriented, resourceful, highly organized, and extremely dependable individual.
Team-oriented, self-directed, and able to work well in a fast-paced, multi-task environment.
Demonstrated proficiency in Microsoft Excel.
Ability to handle confidential information with a high degree of sensitivity.

Nice To Haves

Familiarity with or the willingness to learn the campus’ Customer Relationship Management (CRM) platform, Salesforce.

Responsibilities

Participate in training related to application policies, admissions processing, and CRM, Salesforce.
Attend any relevant meetings.
Execute the timely and thorough review of application files to be sure all necessary and relevant materials are compiled in advance of admission committee review.
Enter necessary and relevant information/data in the CRM, Salesforce.
Assist in the tracking of official transcripts for deposited/enrolled students.
Update and maintain spreadsheets related to graduate admissions.
Establish and/or maintain relationships with applicants and/or admitted students utilizing various mediums (i.e., Chat, Email, Telephone).
Work closely with recruitment staff/student support on special projects related to graduate admissions.
Be knowledgeable of academic programs, application, and admissions processes/policies as well as student life so information related to these areas is shared credibly with applicants, and/or newly admitted students.
Represent the University/School professionally via presentation and decorum.
Other duties as relevant and assigned.