Grad Assistant Enrollment Department

Lackawanna College•Scranton, PA

About The Position

The Graduate Assistant (GA) supports faculty and staff in Scranton Enrollment with a variety of tasks related to research, teaching, and administrative duties. This role provides graduate students with valuable professional experience while they pursue their advanced studies. The GA collaborates closely with faculty and staff to help achieve departmental objectives, encourages academic involvement, and contributes to the success of departmental initiatives.

Requirements

Enrollment/accepted in a Lackawanna College graduate program in Higher Education, Organizational Leadership & Management, Professional Studies, or MBA
Strong academic standing.
Excellent written and oral communication skills.
Proficiency in Microsoft Office
Ability to work independently and as part of a team.
Strong organizational and time-management skills.

Responsibilities

Provide direct support to the Enrollment/Admissions team by assisting with recruitment initiatives, campus visit programs, open houses, and enrollment events.
Support daily admissions operations, including application processing, document tracking, and CRM updates.
Help coordinate and support enrollment-related events such as open houses, accepted students’ day, recruitment fairs, etc.
Maintain accurate student records, reports, and enrollment files, updated databases and CRM systems.
Assist with follow-up outreach to students regarding missing documents, registration, and enrollment requirements.
Assist with scheduling appointments, campus tours, and meetings for enrollment staff.
Support survey distribution and data collection related to student recruitment and enrollment activities.
Respond to general email and phone inquiries from prospective students and families.
Represent the Enrollment/Admissions office at on-campus and off-campus recruitment events as needed.
Participate in enrollment planning meetings and training opportunities.
Complete special projects related to recruitment, outreach, or enrollment initiatives as assigned.
Complete additional tasks assigned by the department, faculty, or supervisor that support professional development and academic goals.
Works during high impact periods, which include, but are not limited to annual forum, graduation, orientations, week prior to the start of the semester, first two weeks of the semester, last two weeks of the semester prior to finals, and advising periods.