Graduate Assistant - Ticketing and Sales

Washburn University•Topeka, KS

3d•Onsite

About The Position

This position offers a unique opportunity for a highly motivated and detail-oriented individual to gain hands-on experience in intercollegiate athletics. The selected candidate will play a vital role in supporting Washburn Athletics’ ticketing and sales efforts, enhancing customer service operations, and contributing to the development of corporate sponsorships. Reporting directly to the Director of Sales, the Graduate Assistant for Ticketing and Sales will assist with all aspects of ticket operations and revenue generation, helping to elevate the fan experience and drive engagement within the highly competitive Mid-America Intercollegiate Athletics Association (MIAA), the premier conference in NCAA Division II. This position is ideal for a graduate student pursuing a career in sports management, sales, or athletic administration. About Washburn University: Washburn University is a teaching-focused, student-centered, public institution located in the metropolitan setting of Topeka that has earned national recognition for its high-impact programs for first-generation students. Washburn has a student body of just over 7,000 students, a significant and growing number of whom are first-generation and Pell-Grant eligible. The University has created educational pathways for all students to be successful and achieve their educational goals. Washburn is dedicated to recruiting and retaining a dynamic faculty, staff, and student body and cultivating a robust learning and working environment and curriculum. We employ more than one thousand faculty and staff on our campuses throughout Topeka and strive to offer competitive wages, an excellent benefits program, and a supportive culture and a healthy work/life balance. Washburn seeks to create an environment that reflects our core values for creating positive IMPACT: inclusion, modernization, partnership, achievement, community and transformation. In 2024, Washburn was recognized as one of the best colleges in the nation to work for, according to Great Colleges to Work For® program.

Requirements

Bachelor's degree.
Job contingent on admission and enrollment into the Washburn University Graduate School.
Availability to work evenings and weekends for athletic events as required.
Maintain a minimum cumulative and semester GPA of 2.5.
Ability to problem solve, manage multiple tasks, adhere to deadlines, and prioritize work.

Nice To Haves

Experience with Hometown Ticketing or similar ticketing platforms, Google Sheets, Canva, Microsoft 365, and Adobe Creative Suite products.
Background in sales, marketing, or sponsorships, particularly in a collegiate or sports setting.
Strong interpersonal, organizational, and written communication skills.

Responsibilities

Assist with season ticket renewals and ticket sales for football, men’s basketball, and women’s basketball.
Support game day box office operations, including setup, ticket sales, and troubleshooting for all ticketed events, including football, volleyball, and basketball.
Manage camp registrations, including online setup, registration tracking, and customer communication.
Resolve ticketing issues and provide top-tier customer service through in-person, phone, and email support.
Assist with player passlist and Washburn Student All-Sport Pass registration.
Assist with the preparation of corporate sponsorship proposals, presentations, and other sales materials.
Research and develop sales leads for potential corporate sponsors and maintain sponsor tracking documents.
Help maintain and update the online ticket portal and generate sales and attendance reports.
Collaborate with staff to ensure a professional and efficient ticketing and sponsorship experience.
Perform other job-related duties as assigned or as appropriate.