Office of Student Life - Graduate Assistant, Student Experience

High Point University • High Point, NC

1d • Onsite

About The Position

Student Experience is a division of HPU’s Office of Student Life that strives to foster a welcoming and engaging environment for all students that facilitates personal growth and development, a strong sense of campus community, and social engagement. For the scope of this position, the Student Experience team oversees the on-campus cinema & arcade facilities, as well as related student programming. As a graduate employee, you will gain experience in leadership, management, problem-solving, event planning, marketing, customer service, and interpersonal communication. Graduate Assistants in this role will oversee both the arcade & cinema facilities, in addition to all undergraduate students employed on the arcade & cinema team. This person will also assist with planning & executing programs in the arcade and cinema facilities. All Graduate Assistants will represent the Student Experience team in a positive and enthusiastic manner. The Student Experience team aims to hire two graduate assistants for 2024 – 2025.

Requirements

• Bachelor’s Degree Required
• Must be enrolled in a graduate program at High Point University for the 2024-2025 academic year.
• Good standing with Community Standards, if applicable.
• Proficiency with Microsoft products is necessary.

Nice To Haves

• 1 year of customer service in a professional setting is preferred.
• Knowledge of HPU and understanding of the university’s culture is preferred.
• 1 year of activities and programming experience is preferred.
• Minimum of 2.5 overall GPA.
• Ability to solve problems and make decisions independently; must have a “figure-it-out” mentality.
• Self-starter working with strong interpersonal skills.
• Strong communication skills and resourcefulness.
• Graphic design, social media, and web design.
• Current or previous involvement with on-campus clubs or organizations.
• Marketing skills preferred.

Responsibilities

• Delivers the HPU experience through face-to-face interactions, phone calls, emails, and social media.
• Maintains a comprehensive understanding of and readily utilizes university resources and services.
• Assists with recruiting, hiring, and managing team of undergraduate student employees.
• Creates and posts work schedule [in Teams] for facility assistants & coordinators to ensure that all operational hours are covered, and that both special events and movie showings are well-staffed.
• Monitors weekly coverage and ensures that all employees are arriving & leaving on time, and that all shifts are covered.
• Supervises student employees and ensures that job requirements are being met; including, but not limited to movies starting on time, facility closing procedures, etc.
• Understanding that GA will assist students with finding shift coverage and will ultimately cover any unstaffed shift [around class schedule] if cover if not found.
• Ability to serve as on-call and address any issues in a timely manner during operational hours [except for during class time]
• Understands team policies including, but not limited to attendance and dress code, leads by example in abiding by each.
• Enforces attendance policy for undergraduate student employees, logging all infractions and hosting check-ins as needed.
• Commitment to continually sharing updates and following up with employees to ensure understanding.
• Commitment to ongoing training and development of undergraduate student employees.
• Assist with design and hosting of mandatory team training.
• Assists supervisor with planning & hosting monthly team meetings.
• Maintains the arcade & cinema facilities, ensuring that all equipment is functioning, cleanliness and operational standards are always met, and that supplies remain stocked.
• Commitment to addressing facility maintenance or technological needs in a timely manner; & following up.
• Commitment to keep supervisor updated on all need-to-know information including, but not limited to maintenance concerns, employee issues/concerns, needed supplies, new ideas for improvement, summary of office hours, and progress on projects/tasks.
• Assists and/or independently oversees events and activities in arcade & cinema facilities, including but not limited to golf simulator tournaments, special movie events, other gaming competitions, and karaoke nights.
• Assists with the implementation of Summer Advantage events during the program [June-July].
• Ensures that employees are correctly recording metrics during each shift [passport swipes for movie attendance, game usage, etc.]
• Reviews [regularly] arcade/cinema feedback surveys and summarizes findings to share with supervisor.
• Maintains up-to-date knowledge of the university calendar, important deadlines, university processes and policies.
• Recognizes sensitive internal information and exercises complete discretion when assisting in private matters.
• Collaborates with members of the Student Experience team to ensure a quick resolution to any issues or concerns.
• Executes multiple projects and job functions with efficiency.
• Ability to communicate in a positive, professional manner.
• Ability to focus on details and prioritize tasks.
• Works with a sense of urgency while maintaining composure.
• Other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level