Graduate and International Registrar

University of Arkansas • Fayetteville, AR

2d

About The Position

The Graduate and International Registrar serves as the primary point of contact and provides strategic and operational leadership for graduate registration, academic records, enrollment and student-record systems, reporting, degree audit, degree clearance, and thesis and dissertation recordkeeping for the Graduate School and International Education (GSIE). The position manages daily operations, establishes priorities and service standards, allocates staff and operational resources, and makes decisions to ensure accurate, secure, efficient, and policy-compliant services. It leads the resolution of complex cases, oversees systems and workflows, develops and implements best practices, and evaluates operational performance and risk. In collaboration with the Registrar’s Office, academic units, university offices, and technology partners, the position advances institutional priorities and continuous improvement.

The position directly supervises the Registration and Records Assistant II and provides functional direction to the Student Financial Services and Records Assistant. It establishes performance expectations, reviews outcomes, develops staff capabilities, and ensures accountability for results. Regular, reliable, and non-disruptive attendance and the ability to maintain effective working relationships are essential job duties.

Requirements

• Bachelor’s degree from an accredited institution of higher education.
• At least three years of progressively responsible experience in higher education registration, such as student records, enrollment services, coordinating service operations, managing registration, or registration records.
• Knowledge of registration, enrollment, academic records, degree-audit processes, degree conferral, student-record systems, FERPA, and records-retention requirements.
• Ability to interpret policy, assess operational and compliance risk, safeguard confidential information, resolve complex record discrepancies, and exercise sound judgment within delegated authority.
• Ability to manage daily operations, establish priorities, allocate resources, supervise and develop staff, coordinate across offices, and ensure accountability for service and performance results.
• Ability to analyze operational and performance data and design, test, document, implement, and improve reports, automated forms, workflows, and system processes.
• Strong strategic planning, project and change leadership, communication, organizational, stakeholder-management, and service-management skills.
• Regular, reliable, and non-disruptive attendance and the ability to maintain effective working relationships.

Nice To Haves

• Master’s degree from an accredited institution of higher education.
• At least five years of relevant higher education experience, including operational leadership and experience with Workday or a comparable student information system, degree audit, student records, operational reporting, and workflow automation.

Responsibilities

• Provide strategic and operational leadership for graduate registration, academic records, enrollment and student-record systems, reporting, degree audit, degree clearance, and thesis and dissertation recordkeeping for GSIE.
• Manage daily operations; establish priorities and service standards; allocate staff and operational resources; and make decisions that ensure accurate, secure, efficient, and policy-compliant services.
• Lead the resolution of complex cases and oversee the use and maintenance of systems and workflows.
• Develop and implement best practices, and evaluate operational performance and risk.
• Collaborate with the Registrar’s Office, academic units, university offices, and technology partners to advance institutional priorities and continuous improvement.
• Directly supervise the Registration and Records Assistant II and provide functional direction to the Student Financial Services and Records Assistant.
• Establish performance expectations, review outcomes, develop staff capabilities, and ensure accountability for results.
• Maintain regular, reliable, and non-disruptive attendance and effective working relationships.

Benefits

• University contributions to health, dental, life, and disability insurance.
• Tuition waivers for employees and their families.
• 12 official holidays.
• Immediate leave accrual.
• Choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager