Graduate Admissions Counselor
About The Position
As part of Seattle University’s Graduate Studies organization, the Graduate Admissions Counselor recruits applicants to graduate programs through daily outreach, events, and communications. The counselor supports prospective students throughout the admissions process, from initial prospect and inquiry through application, admission, onboarding, and enrollment, and contributes to graduate recruitment, admissions, and yield goals. The position reports to the Director of Graduate Admissions and Recruitment. The counselor maintains expertise in a portfolio of graduate programs and works closely with graduate program offices throughout the enrollment process. Using proactive, engaged relationships and varied recruitment strategies, the counselor guides prospective students through admissions and helps programs meet enrollment goals. The position is designated on-site and is expected to remain fully on campus.
Requirements
- Bachelor’s degree and two years of experience in sales or recruiting, or an equivalent combination of education and experience sufficient to perform the essential duties.
- Commitment to outstanding customer service and lifelong education.
- Demonstrated skill in supporting diverse student populations and commitment to intercultural communication.
- Ability to adapt to changes in technology, processes, and procedures.
- Excellent active listening skills.
- Strong organizational and project management skills.
- Commitment to building an antiracist workplace.
- Ability to work in a team environment across multiple departments.
- Ability to communicate effectively with colleagues, students, faculty, staff, and the public.
- Ability to manage time and meet deadlines.
- Comfort and experience learning and using multiple technology applications, including chat features, texting, learning management systems, CRMs, student information systems, and event management systems.
- Knowledge of the Microsoft Office 365 suite, including Excel.
Nice To Haves
- Experience serving adult and professional students.
- Experience with Slate (CRM), Workday (SIS), Canvas (LMS), and Tableau (data visualization).
- Experience in recruitment and retention.
Responsibilities
- Manage an active portfolio of prospective graduate students and provide differentiated service to support enrollment targets.
- Support prospective students through the full admissions cycle, including prospecting, inquiry, application, admission, onboarding, and enrollment.
- Attend local and Pacific Northwest recruitment events, including some evening and weekend events.
- Develop and organize recruitment events and activities to connect with, engage, and inform prospective students, and generate new student leads in partnership with the graduate enrollment marketing team.
- Meet prospective students through in-person, virtual, and phone appointments; explain programs, learn about students’ interests, and guide them toward strong applications.
- Partner with assigned graduate programs to develop and implement full-cycle recruitment plans, including information sessions, meet-ups, and yield events.
- Track applicants through the recruitment funnel, support application completion, and monitor key performance indicators related to recruitment, events, and yield.
- Work with the Director of Admissions and Recruitment and Student Success teams to support a smooth student experience from admission through matriculation.
- Network and travel to build and expand relationships with targeted individuals and audiences; support strategic partnerships and help establish new ones.
- Oversee special projects related to admissions, recruitment, and yield.
- Serve on relevant committees and working groups.
- Perform other duties as assigned.
Benefits
- Medical plan options
- Dental insurance
- Vision insurance
- Life insurance
- Short- and long-term disability coverage
- Employer retirement contributions and matching contributions, up to a stated maximum of 10%
- 100% paid tuition benefits for eligible employees and eligible dependents
- Subsidized transportation benefit
- Wellness program with free access to an on-site fitness facility
- Campus events
- Paid holidays, including a December holiday break closure
- Vacation leave
- Paid sick leave
- Paid community service leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
