Grade 1 Group Leader - 2nd Shift

Bosch-HomeComfort•Wichita, KS

3d•Onsite

About The Position

Bosch is seeking a dynamic and motivated Grade 1 Group Leader Direct to lead and inspire a group of Operators in Wichita, United States. The role is responsible for team performance and service delivery, daily operations, coaching and development, customer issue resolution, and coordination with other departments. The position is based in a fast-paced, hands-on manufacturing plant environment with machinery and production lines. The workplace is structured and safety-focused; some areas require hearing protection and may lack heating or air conditioning, resulting in temperature variation. Candidates must be authorized to work in the United States without future sponsorship. Employment is contingent on passing a drug screen and background check before the start date. The job description notes that related duties may also be assigned as requested by the company.

Requirements

Proven experience in a leadership role, preferably in a customer service or direct service environment.
Strong leadership skills and the ability to motivate and inspire team members.
Excellent customer service skills and a deep understanding of customer service best practices.
Outstanding communication and interpersonal skills.
Demonstrated problem-solving abilities and decisive decision-making capabilities.
Strong organizational and time management skills.
Proficiency in performance management and team development.
Experience with customer service software and tools.
Ability to work flexible hours, including evenings and weekends, as required.
Indefinite U.S. work authorization; future sponsorship for work authorization is not available.
Must pass a drug screen and background check before the start date.

Nice To Haves

Leadership or customer service management certifications.

Responsibilities

Manage and motivate a team of Operators to achieve individual and group targets.
Oversee daily operations, including scheduling, workflow management, and resource allocation.
Provide coaching, mentoring, and performance feedback to team members.
Analyze team performance metrics and implement strategies for continuous improvement.
Handle escalated customer issues and complaints professionally and efficiently.
Collaborate with other departments to enhance customer experience and streamline processes.
Ensure compliance with company policies, procedures, and industry regulations.
Identify and implement training initiatives to enhance team skills and knowledge.
Participate in hiring, onboarding, and ongoing development of team members.
Perform other related duties as requested by the company.