GPS Manager, Training

MedImpact Healthcare Systems, Inc.•San Diego, CA

7d•$92,730 - $162,277•Onsite

About The Position

Working within the Government Programs and Services (GPS) department, the Manager, Training is responsible for the strategic leadership, design, implementation, and ongoing management of our internal and client facing Training Programs. This role ensures all training activities meet contractual requirements, regulatory standards, and MedImpact operational expectations. The Manager, Training provides leadership to training staff, partners closely with cross‑functional stakeholders, and establishes governance, metrics, and continuous improvement processes to ensure effective, compliant, and scalable training outcomes. A wide degree of creativity, discretion, and independent judgment is required. Supervision is minimal and based on demonstrated expertise and performance.

Requirements

BS/BA degree or equivalent plus 5+ years of experience
1 year of SME in respective area(s)
3+ years of supervisory experience
Strong proficiency with MS Office (Word, PowerPoint, Excel, Outlook).
Experience with learning management systems (LMS), virtual training platforms, and content development tools.
Ability to analyze training data and produce reporting metrics.
Leadership and effective team building
Customer focus and results oriented
Sound judgement and decision-making
Extensive knowledge of program requirements and project management methodologies and system development methodologies.
Ability to work effectively with clients, internal departments and vendors to implement new programs.
Must successfully manage and organize projects in a fast-paced environment.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Building Effective Teams
Decision Quality
Informing
Confronting Direct Reports
Delegation
Organizational Agility
Customer Focus
Drive for Results
Political Savvy

Nice To Haves

4 years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader (Dir+) that must completed within 12 months in new position may substitute for the supervisory experience requirement.
Training, instructional design, or learning and development certifications preferred.

Responsibilities

Provides leadership to recruit, develop, manage, and retain training resources necessary to support Medicaid Programs and Clients.
Leads the end‑to‑end strategy, design, delivery, and maintenance of our client and internal organizational Training Program, including onboarding, role‑based, refresher, and change‑driven training.
Manages Training Specialists and oversees daily training operations, work allocation, performance management, and professional development.
Develops and maintains annual training plans, curricula, delivery schedules, assessments, and evaluation methodologies aligned with program needs and contractual requirements.
Establishes and administers training policies, processes, quality standards, documentation controls, and reporting frameworks.
Oversees the development, review, and maintenance of training materials including user guides, manuals, job aids, e‑learning content, and system simulations.
Partners with subject matter experts (SMEs) across IT, Operations, Clinical, Call Center, Rebate, Organizational Change Management (OCM), and Compliance to ensure training accuracy, consistency, and readiness.
Ensures all required training is completed, documented, auditable, and reported.
Provides governance and oversight for provider, pharmacy, and external stakeholder training and communications.
Defines, tracks, analyzes, and reports training metrics and effectiveness indicators to leadership and external stakeholders as required.
Participates in program planning initiatives, including implementations, enhancements, and operational readiness efforts.
Continuously evaluates training effectiveness and recommends improvements to processes, tools, content, and delivery methods.
Manages assigned staff in the segment area.
Responsible for the overall direction, coordination, and evaluation of the unit.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary.
This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).
One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.