Government Travel Consultant Trainee

ADTRAV Travel Management• US,

7d•$20 - $22•Remote

About The Position

ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country. ADTRAV is seeking Government Travel Consultant Trainees to be part of a formal training program, ADTRAV University, that will provide the travel knowledge and skills to become a Government Travel Consultant. We are looking for candidates that have a passion for travel and want to become part of this exciting industry! This is a remote/work from home position. A Government Travel Consultant is responsible for all aspects of travel management for our government clients. This includes conversing with customers through multiple communication channels to determine destination, mode of transportation, travel dates, financial considerations and accommodations required. The Government Travel Consultant will also be responsible for booking and issuing domestic and complex international airline itineraries, hotel reservations and car and train reservations through a GDS system. This position has access to data and travelers as part of a government contract. Candidates for this position are required to be a US Citizen per contract requirements and pass extensive government clearances, that include reviewing criminal history, credit, employment, and IRS tax information.

Requirements

High school diploma or equivalent required.
Minimum of 2 years of customer service experience required.
Strong desire to enter and learn the travel industry; previous experience in travel or hospitality industry a plus.
Prior experience working in a call center environment strongly preferred.
Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys.
Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time.
Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
Exceptional customer service skills with a commitment to providing a positive traveler experience.
Excellent English verbal and written communication skills, including basic business writing, grammar, and proofreading abilities.
Strong listening and interpersonal skills with the ability to respond to traveler needs professionally, empathetically, and appropriately.
Ability to maintain composure, professionalism, and confidentiality when handling sensitive or complex travel situations.
Demonstrated attention to detail and accuracy, with the ability to identify discrepancies and resolve issues proactively.
Highly organized, self-motivated, and capable of managing multiple priorities in a fast-paced environment with minimal supervision.
Strong problem-solving and critical-thinking skills with the ability to research issues and recommend solutions.
Excellent time management and organizational skills with the ability to meet deadlines and adapt to changing priorities.
Ability to communicate ideas effectively while remaining open to coaching, feedback, and direction.
Demonstrates professionalism, collaboration, and a positive attitude when interacting with employees, managers, clients, and travelers.
Ability to work remotely while meeting company home office and productivity requirements.
Ability to sit and work at a computer for extended periods of time, without leaving the work area.
Able to maintain confidentiality of company and client information.
Be able to successfully attend and pass new hire and department specific training, including one week of on-site training in Birmingham, AL.
Able to work a schedule that falls between Monday-Friday, 7am-7pm CT. Able to work some overtime, weekends and holidays as needed.
Able to successfully pass a credit, criminal, and/or employment reference background check.
This position has access to data as part of a government contract, and it is a requirement of the contract for individuals to be a U.S. citizen. Candidates must be able to show proof upon hire that they meet this requirement.
Able to obtain security clearance as required to work on high level security accounts.

Nice To Haves

Previous experience in travel or hospitality industry a plus.
Prior experience working in a call center environment strongly preferred.

Responsibilities

Attend, actively participate, and successfully graduate from the 12-week training program that covers the information on how to become an entry-level Government Travel Consultant. This initial training includes one-week on site in Birmingham, AL.
Participate in instructor led quick-learn sessions and simulation bookings, designed for someone new to travel.
Demonstrate proficiency and mastery of travel industry basics like learning a GDS, geography, airline travel rules, and how to book travel for government clients according to their policy and regulations.
Learn to proficiently use ADTRAV proprietary technology.
After training, be able to: Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries.
Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently.
Maintain sufficient account knowledge to assist clients without delay.
Check queues daily to ensure accuracy and that all issued tickets are complete.
Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals.
Provide travel expertise to clients.
Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules.
Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule.
Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed.
Follow ADTRAV policies, procedures, and approved workflows on how to service travelers.
Demonstrate excellent customer service, professionalism, empathy, and problem-solving skills in all interactions.
Communicate effectively with other agents and employees to solve problems, gather information, and service travelers.
Become knowledgeable in ADTRAV's industry and customer base.
Participate in ongoing training to continuously build knowledge and skills in the industry.
Represent ADTRAV by embracing the company values and fostering positive working relationships with employees, partners, vendors, and clients.
Adhere to all company policies and procedures.
Perform other duties and responsibilities as assigned.