Renewal Account Specialist I

Vertosoft•Leesburg, VA

1d•Hybrid

About The Position

The Government Renewal Account Specialist I (RAS I) supports the execution of software and technology subscription renewals across Federal and SLED customers. This is an early-career, execution-focused role responsible for managing renewal coordination, quote preparation support, CRM accuracy, and cross-functional alignment to ensure timely and compliant renewal processing. The RAS I contributes to Gross and Net Revenue Retention by ensuring renewals are executed accurately, on time, and in alignment with supplier pricing and government contract requirements. This role focuses on operational excellence and foundational account ownership, with increasing exposure to forecasting, supplier collaboration, and revenue expansion over time.

Requirements

Bachelor’s degree or equivalent experience
0–2 years of experience in renewals, customer success, sales operations, order management, or related field
Strong organizational and documentation skills
Professional written and verbal communication skills
Ability to manage multiple deadlines
Proficiency in Microsoft Office (Excel, Outlook, Teams)
Ability to learn CRM systems (Salesforce preferred)

Nice To Haves

Exposure to SaaS or subscription renewals
Familiarity with public-sector procurement basics
Experience in distribution, reseller, OEM, or technology environments
Basic understanding of contract vehicles (GSA, SEWP, NITAAC, NASPO)

Responsibilities

Support and manage assigned renewal opportunities under guidance of senior team members
Track renewal dates and maintain renewal calendar accuracy
Coordinate renewal notifications and required documentation
Assist in quote preparation aligned with supplier pricing and contract terms
Monitor PO receipt and ensure timely handoff to order processing
Support co-terming and entitlement alignment activities
Escalate identified renewal risks (funding timing, scope shifts, pricing discrepancies)
Maintain accurate renewal records in Salesforce (or designated CRM)
Update renewal stage, forecast category, and close dates
Document customer communication and renewal risks
Participate in renewal pipeline reviews with assigned Account Managers
Assist with quote creation in coordination with Deal Desk and Contracts
Validate pricing against supplier price lists and approved discount structures
Ensure documentation aligns with applicable public-sector contract vehicles
Maintain awareness of compliance requirements (TAA, Section 889, basic FAR/DFARS concepts)
Coordinate with Account Managers, Contracts, Finance, Deal Desk, and Suppliers/Distributors (as assigned)
Confirm pricing, SKUs, renewal terms, and entitlements
Track internal SLA adherence for renewal processing
Identify basic expansion signals (seat growth, product add-ons)
Flag upsell/cross-sell opportunities to Account Managers
Support renewal-related customer communication
Maintain clean CRM data hygiene
Follow renewal playbooks and SOPs
Contribute feedback to improve renewal processes
Complete required supplier certifications
Other duties as assigned.