Renewal Specialist

NetApp, Inc.•Durham, NC

1d•$92,650 - $119,900•Onsite

About The Position

NetApp is seeking a Renewal Specialist to join our team! The Renewal Specialist is responsible for managing the install base of existing customers, focusing primarily on retention and expanding the customer base throughout the asset lifecycle. The role aligns with GTM strategies and initiatives to increase revenue from customer retention (install base) sales and achieve KPIs related to tech refresh, add-on, and renewals sales.

Requirements

US citizenship and US residency required for Federal and SLED positions
Aptitude and readiness for learning and understanding new technologies
Creativity in problem-solving and good customer service skills
Ability to understand and communicate technical solutions and selling concepts
Strong ability to use data and insights to drive win/win outcomes
Has strong communication and organizational skills
Interacts and collaborates with cross functional teams across time zones and cultures
Intermediate skills in Excel to manage and structure data
Experience with Salesforce, PowerBi, Tableau, PPT, Teams, Zoom

Responsibilities

Negotiate all aspects of renewal contracts and develop strategies to maximize contract value while enhancing customer relationships
Position the value of and upsell the services portfolio
Identify customer needs and demonstrate account management skills to guide renewal closure
Maintain understanding of NetApp licensing and consumption models to assist in licensing discussions
Partner with Customer Success to monitor customer health metrics and identify risks
Develop renewal risk mitigation strategies and coordinate actions with partner teams
Provide regular and accurate updates on renewal stage progression to management and escalate when needed
Be accountable for renewals forecast and maintain a detailed opportunity pipeline for the assigned district
Engage customers in discussions about renewal readiness, timing, and general needs
Collaborate with Customer Success and connect with customers on multi-year contracts to ensure ongoing engagement and value realization
Present renewal proposals and options to customers and notify them of upcoming contract expirations
Lead the quote-to-close process ensuring quote quality and timeliness
Work with Field Sales, Services, Quoting, and Excellence teams to resolve complex renewal issues
Partner with Customer Success to review customer value achievement and promote product adoption and high usage