Government Relations Manager - State and Local

TD Bank • Boston, MA

5d • Onsite

About The Position

The Government Relations Manager – State and Local leads TD Bank’s engagement with state and local governments to advance business objectives and protect the Bank’s interests and reputation. The role monitors and analyzes political, legislative, and regulatory developments; develops and executes advocacy strategies; and builds relationships with public officials and industry partners. Working across business lines and corporate functions, the Manager translates emerging policy issues into actionable guidance and coordinates engagement to address risks and advance TD Bank’s policy priorities.

The State and Local Government Relations team is part of Government Relations within Corporate and Public Affairs, alongside TD’s communications and citizenship teams. It builds relationships with governor’s offices, state legislators, regulators, big-city mayors, and councils across TD’s footprint. This position supports the New England Market and reports to the Head of State and Local Government Relations. It serves as a liaison with internal and external stakeholders, conducts research and analysis, supports the preparation and delivery of materials, coordinates communications, anticipates and manages objectives and outcomes, and provides general administrative support. The role requires an advanced understanding of state and local government operations.

The position manages a portfolio of government relations activities and initiatives, supports planning and execution across internal stakeholders, provides research and analysis for decision-making, and helps track milestones and performance. It handles sensitive projects with discretion and minimal guidance, communicates complex concepts as actionable business advice, and builds alignment with senior stakeholders. The Manager monitors emerging issues, elevates TD Bank’s profile with public officials, participates in relationship-building meetings and events, and coordinates with state trade associations to advance the Bank’s policy objectives.

The role also manages budgets and workload, conducts research and analysis, supports presentations and communications, manages risks and confidential information, and collaborates with business partners across the organization. TD describes its Total Rewards package as including base salary and variable compensation or incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition. Further colleague development support includes development conversations, training, an online learning platform, and mentoring programs.

Requirements

• Undergraduate degree or relevant professional certifications, designations, or equivalent.
• At least 7 years of relevant experience.
• Advanced knowledge of government relations disciplines and practices, relationship management, the external business environment, government operating structures, supported lines of business, the banking industry, and internal customers.
• Demonstrated working knowledge of governmental operations at state and local levels.
• Ability to research and analyze issues related to governmental actions and proposals.
• Ability to communicate and work effectively with a broad range of government officials at all levels.
• Demonstrated ability to provide administrative support in an environment requiring specialized knowledge and understanding of governmental functions.
• Organizational awareness and resourcefulness, including understanding whom to engage to identify solutions and resolve issues.
• High personal integrity and the ability to recognize and manage access to sensitive information about the Bank, its strategy, results, people, and issues.
• Willingness to learn the business and develop leadership skills in a fast-paced environment and condensed timeframe.
• Superior verbal and written communication skills; professional, confident, transparent, and concise communication style.
• Excellent judgment, relationship-management skills, impact and influence capability, and ability to work effectively with leaders at all levels.
• Ability to manage multiple government relations activities, projects, programs, or initiatives of moderate scope and complexity.
• Ability to exercise discretion and manage sensitive projects with minimal guidance.

Responsibilities

• Lead TD Bank’s engagement with state and local governments to advance business objectives and protect the Bank’s interests and reputation.
• Monitor, analyze, and prioritize political, legislative, regulatory, and public-policy developments affecting TD Bank and its business units.
• Develop and implement advocacy strategies and tactics for government-related issues and activities.
• Build and maintain relationships with public officials, agency representatives, industry partners, business leaders, and internal stakeholders.
• Translate emerging policy issues into actionable guidance for leaders and coordinate engagement to address risks and advance policy priorities.
• Support planning and execution of a broad portfolio of government relations activities, coordinating with internal stakeholders on behalf of the Head of State and Local Government Relations.
• Conduct research and analysis to support planning and decision-making by Government Relations leadership and business partners.
• Provide administrative support, including scheduling, document preparation, correspondence, and coordination of activities.
• Track milestones and performance-management processes and prepare progress summaries for executive review.
• Undertake sensitive projects with discretion and minimal guidance, following matters through to resolution or completion.
• Communicate difficult concepts in a compelling business context, influence stakeholders, and gain alignment across senior levels.
• Elevate TD Bank’s political and economic profile with state and local public officials.
• Plan and participate in meetings and events that build relationships and goodwill with government officials.
• Coordinate with regional presidents, Bank executives, and state trade associations to incorporate TD Bank’s policy objectives into association positions and initiatives.
• Advise Senior Management and business partners on government relations, related communications, and interactions with government agencies or representatives.
• Act as an external representative for business partners in managing issues and advancing TD Bank’s interests concerning government policies and regulations.
• Manage budgets within forecast, arrange timely billings, maintain progress-billing standards, and communicate variances.
• Confirm quarterly forecast amounts and invoices or estimates for budget lockdown.
• Identify efficiencies to maximize Communications program spending; manage workload to meet service and productivity requirements.
• Ensure programs, policies, and practices meet business needs, comply with internal and external requirements, and align with priorities.
• Manage confidential information and correspondence with discretion; escalate issues where appropriate.
• Protect organizational interests, identify and manage risks, and resolve escalated non-standard or high-risk issues promptly and thoroughly.
• Conduct internal and external research, support presentations and communications, analyze results, and make recommendations about program effectiveness.
• Monitor service, productivity, and efficiency and implement continuous process or performance improvements.
• Provide subject-matter guidance and direction to others and maintain relationships across business lines and corporate or control functions.
• Keep current on emerging issues and regulatory requirements and assess potential impacts.
• Contribute to a positive, inclusive team environment, share knowledge, mentor colleagues, and support team development.
• Participate in personal performance management, development, and cross-training activities; keep colleagues informed about project progress.

Benefits

• Base salary and variable compensation or incentive awards, including eligibility for cash and/or equity incentive awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring programs, and access to an online learning platform.
• Reward and recognition.
• Competitive benefits plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager