Government Programs Outreach and Care Coordinator

Delta Dental of Iowa•Johnston, IA

20h

About The Position

The Government Programs Outreach and Care Coordinator connects Government Programs members with dental care, resources, and support, and works with providers, managed care organizations, state agencies, social services, and community partners to improve access to care. The role supports community events, mobile dental clinics, health education, and oral health advocacy across Iowa. The position leads care coordination and outreach for members with high-risk or complex oral health needs, internal escalations, and cases arising from appeals, grievances, or State Fair Hearing resolutions. It also supports quality improvement and performance goals, member communications and education, mobile dental clinic logistics, reporting, quality reviews, and Government Programs bids. The coordinator represents the program at outreach events and works with internal and external partners to develop resources, communications, and data reporting that support members’ oral and overall health. The role generally follows standard business hours, with occasional evening or weekend work scheduled in advance. In-state travel of 10–15% is required. Delta Dental of Iowa is a not-for-profit organization focused on health and wellness and community investment. It describes its culture as collaborative, with competitive pay and benefits, a “One Team” approach, and an emphasis on exceptional quality service and leadership at all levels.

Requirements

Bachelor’s degree in health education, public health, public administration, social work, or a related field.
One to three years of experience in a nonprofit/public health or social work position.
Experience with collaboration, coalition building, and project management.
Excellent verbal and written communication and interpersonal skills.
Basic knowledge of Iowa human service and public health agencies.
Time-management skills and flexibility to work under time pressure and shifting priorities.
Ability to interpret and follow contract language, federal regulations, and policies.
Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
Ability to work independently.
Ability to travel in-state 10–15%.
Valid State of Iowa driver’s license.
Occasional evening or weekend work is required and is typically scheduled in advance.

Nice To Haves

Master’s degree with an emphasis in social work or public health.
Licensed to perform social work in the State of Iowa.
Dental and/or insurance knowledge.
Bilingual in English and Spanish.

Responsibilities

Lead care coordination and outreach to meet performance measures and goals identified in Government Program contracts.
Coordinate outreach and care for Government Program members with high-risk or complex oral health needs.
Coordinate care for internally escalated members and complete oral health surveys as needed.
Coordinate care for cases arising from appeals, grievances, or State Fair Hearing resolutions.
Lead implementation and monitoring of performance improvement and quality improvement projects.
Create and maintain member communications, including handbooks, flyers, and required educational materials.
Assist with mobile dental clinics, including site logistics, coordination with the mobile dental vendor, and member scheduling.
Conduct follow-up care coordination as needed.
Lead and monitor single case agreements to support member access, collaborating with the internal clinical team, providers, and members.
Complete required quarterly reporting.
Develop resources that educate members about Government Programs benefits and oral and overall health practices.
Support external quality review audits.
Provide support, input, and review for requests for proposals and other bids related to Government Programs business.
Represent Delta Dental Government Programs at outreach events, coalitions, conferences, and HHS Member and Provider Town Halls.
Build relationships with people and organizations to coordinate community-based resources and medical and dental providers.
Work with community-based services and representatives to educate and assist members with health-promoting behaviors and navigating program services.
Work with leadership and internal stakeholders to develop and distribute program communications through outlets such as social media, print, and television news, and to stakeholders.
Educate customer service representatives on effective communication with members.
Coordinate with Delta Dental foundation staff on Iowa oral health initiatives and efforts.
Collaborate with internal and external stakeholders to develop and maintain necessary data and outcome reporting.
Coordinate with Member and Provider Services staff to communicate member issues requiring intervention to appropriate internal departments and providers.
Maintain confidentiality and use only the minimum necessary protected health information for job-related responsibilities.
Perform other duties as assigned.