Government Programs Outreach and Care Coordinator

Delta Dental of Iowa•Urbandale, IA

About The Position

The Government Programs Outreach and Care Coordinator helps connect Government Programs members with dental care, resources, and support, and works with healthcare providers, managed care organizations, state agencies, social services, and community partners to improve access to care. The role supports community events, mobile dental clinics, health education, and oral health advocacy across Iowa. The position leads care coordination and outreach for members with high-risk or complex oral health needs, internal escalations, appeal and grievance outcomes, and State Fair Hearing resolutions. It also supports contract performance, quality improvement projects, member communications, mobile clinic logistics, single case agreements, audits, proposals, community relationships, and program reporting. The coordinator represents Delta Dental Government Programs at outreach events and collaborates with internal and external stakeholders to help members navigate services and improve oral and overall health. The role generally follows standard business hours, with occasional evening or weekend work scheduled in advance. In-state travel of 10–15% is required.

Requirements

Bachelor’s degree in health education, public health, public administration, social work, or a related field.
One to three years of experience in a nonprofit/public health or social work position.
Experience with collaboration, coalition building, and project management.
Excellent verbal and written communication and interpersonal skills.
Basic knowledge of Iowa human service and public health agencies.
Time management skills and flexibility to work under time pressure and shifting priorities.
Ability to translate and follow contract language, federal regulations, and policies.
Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
Ability to work independently.
Ability to travel in-state 10–15%.
Availability for occasional evening or weekend work, generally scheduled in advance.
Valid State of Iowa driver’s license.

Nice To Haves

Master’s degree with an emphasis in social work or public health.
Licensed to perform social work in the State of Iowa.
Dental and/or insurance knowledge.
Bilingual ability in English and Spanish.

Responsibilities

Lead care coordination and outreach efforts to meet Government Program contract performance measures and goals.
Coordinate outreach and care for Government Program members with high-risk or complex oral health needs.
Coordinate care for internally escalated members and complete oral health surveys as needed.
Coordinate care for cases resulting from appeals, grievances, or State Fair Hearing resolutions.
Lead implementation and monitoring of performance improvement and quality improvement projects.
Create and maintain member communications, including handbooks, flyers, and required educational materials.
Support mobile dental clinics by coordinating site logistics, vendor relationships, member scheduling, and follow-up care.
Lead and monitor single case agreements to support member access, collaborating with internal clinical teams, providers, and members, and complete required quarterly reporting.
Develop resources that educate members about Government Programs benefits and oral and overall health practices.
Support external quality review audits.
Provide support, input, and review for requests for proposals and other Government Programs bids.
Represent Delta Dental Government Programs at outreach events, coalitions, conferences, and HHS Member and Provider Town Halls.
Build relationships with individuals and organizations to coordinate community-based resources and medical and dental providers.
Work with community-based services and representatives to educate and assist members with health-promoting behaviors and navigating program services.
Work with leadership and internal stakeholders to develop and distribute program communications through social media, print and television news, and stakeholder channels.
Educate customer service representatives on effective communication with members.
Coordinate with Delta Dental foundation staff on Iowa oral health initiatives.
Collaborate with internal and external stakeholders to develop and maintain data and outcome reporting.
Work with Member and Provider Services staff to communicate member issues requiring intervention to appropriate departments and providers.
Protect confidentiality and use only the minimum necessary protected health information to fulfill job responsibilities.
Perform other duties as assigned.