GOVERNMENT OPERATIONS CONSULTANT II - 64000111

State of Florida • Tallahassee, FL

17h • $45,060 - $47,060 • Onsite

About The Position

This position is with the Department of Health, Division of Medical Quality Assurance, Bureau of Enforcement, Consumer Services Unit. It is an open competitive opportunity for an anticipated vacancy. The role involves analyzing and processing various types of complaints against Florida health care licensees to determine conformity with quality assurance principles and standards. The employee will develop solutions or alternative methods for resolving issues, consult with organizations on related matters, and interpret statutes, policies, and regulations. Responsibilities include conducting investigations, issuing subpoenas and citations, preparing investigative reports, providing technical assistance, disseminating reports, acting as a liaison between various parties, evaluating laws and rules, representing the agency at meetings and hearings, mediating complaint issues, and assisting with training.

Requirements

• Proficient computer skills to include Word, Excel, PowerPoint and Outlook
• Knowledge of computer data bases
• Knowledge and use of the compliance management system and licensing system used by the Agency
• Knowledge of laws, legal codes, court procedures and government rules & regulations
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Understanding written sentences and paragraphs in work related documents
• Communicating effectively with others in writing
• Talking to others to effectively convey information
• Ability to establish and maintain effective working relationships with others
• Ability to plan, organize and prioritize work assignments
• Using logic and analysis to identify the strengths and weaknesses of different approaches
• Investigating and researching
• Knowing how to find information and identifying essential information
• Finding ways to structure or classify multiple pieces of information
• Ability to maintain a high degree of accuracy and close attention to detail
• Organizational skills
• Effectively manage time
• Ability to travel
• Ability to maintain strict confidentiality
• Two (2) years of experience to include data entry, case management, reviewing or auditing documents for specific criteria, applying applicable laws, rules, regulations, policies and procedures, researching and gathering data, preparing reports and correspondence.
• Must be willing to physically in the office to perform duties and responsibilities of this position.
• Must have a valid driver's license
• Satisfactorily complete a background investigation, fingerprinting, and participation in direct deposit are requirements for employment.
• All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• Bachelor’s degree from an accredited college or university in a related field of study

Responsibilities

• Analyze and process medical/allied health complaints consisting of Code 15 Reports (Hospital, Nursing Home & Assisted Living Facility), civil malpractice settlements, civil complaints, hospital disciplinary reports, internet prescribing/unlicensed storefront pharmacies and consumer complaints against Florida health care licensees to determine conformity with existing quality assurance principles and standards.
• Consult with federal, state, and local organizations on matters related to the above reports/complaints.
• Interpret and apply statutes, policies, and regulations in analyzing complex data regarding patient care and malpractice issues involving health care practitioners.
• Review documents and contact appropriate parties to ensure compliance with applicable statutory and regulatory requirements.
• Conduct investigations when appropriate; issue subpoenas, citations, cease and desist agreements and notices of non-compliance; contact and interview witnesses and experts as necessary when conducting investigations; prepare investigative reports and prepares file for legal review; testify at hearings as necessary.
• Provide technical assistance, consultative services and direction for development, implementation and evaluation of data and reports.
• Research, prepare and disseminate reports of a topical or statistical nature as required by the manager or agency officials.
• Consult with, assist, and act as liaison between and among the professional boards, complainants, licensees, consultants, other governmental agencies, and the various sections of the agency; assist in the development of consumer education materials.
• Evaluate and interpret laws, rules, and regulations as they apply to various practice acts and related statutes and recommends changes as necessary.
• Represent the agency at board meetings, probable cause panel meetings, hearings, conferences; attends education seminars to enhance professional development and expertise.
• Assist as mediator in resolution of complaint issues.
• Assist with training in use of new forms, reports, procedures according to policy.
• Perform other duties as required.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level