Government Lending Annual Servicing Manager

Southstate Bank•Va, NC

7d•Hybrid

About The Position

The Government Lending Annual Servicing Manager I is responsible for taking ownership of all tasks and challenges encountered in the operation of their assigned position. This role focuses on requesting financial statements and completing annual servicing for the Bank’s existing Government Loan Portfolio. It serves as an entry-level position into the Government Lending Annual Servicing Manager (GLASM) role. Additional duties may include assisting with loan servicing action requests and completing site visits as deemed appropriate.

Requirements

Working knowledge of the SBA SOP’s.
Proficient in Microsoft Excel and Word.
Strong organization skills.
High attention to detail.
Cooperative and willing to assist coworkers and customers on a regular basis.
Effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others.
Possesses multi-tasking skills and be able to function well under pressure.
Ability to remain composed under pressure and respond to customer and coworker concerns regularly.
Patience and willingness to help others in solving problems while maintaining a positive attitude.
A bachelor’s degree in business, finance, or accounting is recommended.
At least one year of experience in a related field.
Knowledge of personal computer, Windows and Microsoft software applications is required.
Must be able to prepare documents and compose business letters and memorandums.
Must have good knowledge of business English, spelling and punctuation.
Requires knowledge of office practices, procedures and general office machines.
South State Bank credit policies, procedures and underwriting standards.
Annual regulatory and compliance training.

Nice To Haves

Additional training may be required, as needed.

Responsibilities

Request financial and other ancillary information from the Relationship Manager or Borrower directly to update the bank’s credit files.
Spread the updated business and personal financial statements and completing a stand-alone and/or global cash flow analysis.
Prepare the annual servicing memo per established SSB guidelines.
Route the completed annual servicing memo along with the original credit approval memo from SSB or the legacy institution to the SBA Credit Administrator.
Follow up on questions and open items as needed with the SBA Servicing Manager, Relationship Manager, Borrower and or the SBA Credit Administrator.
Submit risk rating changes via the current tracking system upon completion of the annual servicing.
Weekly review of SBA 7(A) loan past due report with the SBA Credit Administrator to determine if certain loan relationships should be reviewed sooner than scheduled.
Maintain a month by month work log for SBA Credit Administrator and Senior Management review.
Update the SBA Credit Administrator on SSB Annual Servicing Metric compliance %.
Assist the SSB SBA Administrative Team with credit related aspects of servicing memos on an as needed basis.
1502 report reconciliation to make sure all loans that need to be serviced are on the master list.
CLAR loans completed twice a year.
May be required to complete site visits to Borrower’s place of business as needed.
Ensure that the Bank’s policies and procedures, code of conduct, and regulatory guidelines are strictly complied with.
Provide assistance to other employees by liaising with them through healthy and positive interactions.
Be involved in performing marketing endeavors/efforts.
Continuously update skills by participating in professional training.
Seek opportunities to improve skills through cross-training offered by the Bank.
Accepts other duties as assigned.