GOVERNMENT ANALYST I - 43000952

State of Florida • TALLAHASSEE, FL

2d • Onsite

About The Position

This position will serve as a customer advocate in the Bureau of Licensing, providing guidance and assistance to insurance companies, insurance agencies, over 500,000 active licenses, and approximately 80,000 applicants each year. The role involves reviewing and evaluating complaints and inquiries filed with the Bureau of Licensing regarding licensing, appointments, and education issues to find appropriate resolutions through the Bureau’s case management system. The analyst will evaluate licensing concerns and review data to determine and prepare appropriate responses to communications addressed to the Chief Financial Officer or the Division of Agent & Agency Services regarding licensing, appointment, and education issues. Additionally, the position assists in identifying areas of potential business process improvement by evaluating the processing of applications for licensure, records, and other submissions handled by licensing staff. The analyst will analyze problems and issues stemming from management or business practices and make recommendations for corrective action in procedures, process, etc., as necessary. The role also aids management in promoting quality service to the Division’s customers in the most efficient and effective manner and assists with issues resulting from denial of applications or disciplinary actions, including participating in informal or formal hearings when warranted. Other related duties as required and responsibilities as directed will also be performed.

Requirements

• A high school diploma or equivalent is required.
• Documented experience in publication and web design.
• Collecting, evaluating, and analyzing data.
• Experience using Microsoft Word, Excel and Outlook.
• Knowledge of methods of data collection and analysis.
• Knowledge of basic management principles and practices
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of management practices.
• Ability to organize data into logical format for presentation in reports, documents and other written materials.
• Ability to conduct fact find-solving techniques.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Nice To Haves

• Writing reports, memoranda, and/or work emails.
• A minimum of one (1) year of experience working in the insurance industry or for a regulatory body approving applications for licensure is PREFERRED. It is not necessary that regulatory experience be in insurance.
• Applicants who are fluent in English and Spanish.
• Associate’s degree or post-secondary degree from an accredited college or university. Preference will be given if the area of study is in insurance or risk management.

Responsibilities

• Serve as a customer advocate in the Bureau of Licensing, providing guidance and assistance to insurance companies, insurance agencies, over 500,000 active licenses, and approximately 80,000 applicants each year.
• Review and evaluate complaints and inquiries filed with the Bureau of Licensing regarding licensing, appointments and education issues in order to appropriate resolutions through the Bureau’s case management system.
• Evaluate licensing concerns and review data to determine and prepare appropriate responses to communications addressed to the Chief Financial Officer or the Division of Agent & Agency Services regarding licensing, appointment and education issues.
• Assist in identifying areas of potential business process improvement by evaluating the processing of applications for licensure, records and other submissions handled by licensing staff.
• Analyze problems and issues stemming from management or business practices and makes recommendations for corrective action in procedures, process, etc. as necessary.
• Aid management in promoting quality service to the Division’s customers in the most efficient and effective manner.
• Assist with issues resulting from denial of applications or disciplinary actions, including participating in informal or formal hearings when warranted.
• Perform other related duties as required. Responsibilities as directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED