Government Affairs Specialist

El Paso County•El Paso, CO

3d•Onsite

About The Position

Be the Voice That Connects Government and Community. Do you have a passion for public service, exceptional communication skills, and the ability to navigate complex issues with professionalism and diplomacy? Join El Paso County as a Government Affairs Specialist, where your constituent services work helps strengthen the connection between County leadership and the residents we serve. In this role, you'll serve as a trusted liaison and resource between the Board of County Commissioners, County departments, and the public. Every day brings new opportunities to research complex issues, craft thoughtful correspondence, coordinate responses to citizen inquiries, and help ensure residents receive timely, accurate, and meaningful information. Your ability to build relationships, analyze information, anticipate emerging issues, and communicate with clarity will directly support informed decision-making and foster public trust. This position is ideal for a professional who thrives in a fast-paced environment, enjoys solving problems, and can balance competing priorities while maintaining the highest level of discretion and confidentiality. If you're energized by public service, skilled at translating complex policies into clear communication, and committed to delivering exceptional customer service, we'd love to hear from you. Join a team dedicated to responsive government, collaborative problem-solving, and exceptional public service for the citizens of El Paso County.

Requirements

High school diploma or equivalent education.
Three years of experience in a high-volume, public contact environment.
Experience in constituent response generation and dissemination.
Knowledge of pertinent Federal, State, municipal, and other local laws, codes, and regulations.
Knowledge of government, public policy, the role of elected officials, and how decisions impact the lives of citizens.
An in-depth understanding of El Paso County government, its mission, departments, and legal parameters.
Maintain a high degree of confidentiality, attention to detail, and exceptional organizational skills.
A strong command of the English language, including proper usage, spelling, grammar, and punctuation.
Ability to work with and establish genuine rapport and trust with citizens, elected officials, executive staff, and other County staff members.
Ability to provide excellent customer service.
Ability to self-motivate, organize projects, and complete assigned tasks, frequently under deadline pressure.
Ability to respond in a flexible manner and reprioritize as situations change.
Ability to assess situations and make prudent and appropriate decisions, resolve conflict, and solve problems.
Proficiency with standard office equipment and applications, including Microsoft Office products.
Maintain regular and punctual attendance.
Must pass conditional post offer background investigation and drug screen.

Nice To Haves

Associate’s degree in a related field may substitute for one year of the required experience.
Bachelor’s degree in a related field may substitute for two years of the required experience.
Bachelor’s degree in political science, english, or business administration.
Experience working for an elected official, in a government office, or related field.

Responsibilities

Serve as a key point of contact for citizen inquiries and constituent services on behalf of the Board of County Commissioners.
Research, analyze, and communicate complex policy, legislative, and government-related topics in a clear and accessible manner to constituents.
Draft professional correspondence, reports, proclamations, and communications for County leadership and elected officials.
Build collaborative relationships with County departments, external agencies, and community stakeholders to ensure timely, coordinated responses.
Track constituent concerns, identify trends, and provide leadership with meaningful insights to support informed decisions.
Support transparency and accountability through coordination of Colorado Open Records Act (CORA) requests and other public communications.
Manage the receipt and response of citizen inquiries and requests on behalf of the Board of County Commissioners.
Review and summarize a variety of complex information for dissemination.
Develop correspondence on complex issues/topics.
Manage a diverse array of citizen inquiries, responding with tact and within policy parameters.
Plan, organize, execute, and advise on appropriate communication strategies and tactics for constituent response.
Create written correspondence on behalf of leadership and elected officials, including letters, explanations of complex policy, reasoning for decisions, and State law.
Stay abreast of emerging issues, votes, and other current events to anticipate and prepare for future citizen requests.
Advise leadership and elected officials on how decisions may be received by the public, media, or stakeholders.
Establish and maintain trust and positive relationships within all applicable elected officials and departments to efficiently manage and proactively communicate the progress of citizen requests.
Collaborate and build strong working relationships with applicable departments/offices to retrieve and communicate timely information to the public.
Create and maintain a database of constituent inquiries/requests, track status/progress, and communicate trends to leadership.
Research, analyze, summarize, and regularly report a variety of complex fiscal, statistical, and other information related to the program; compile reports and correspondence and disseminate to the appropriate internal or external stakeholder(s).
Work closely and strategically with appropriate parties as it relates to open records requests governed by the Colorado Open Records Act (CORA).
Assist with Board of County Commissioner Proclamations, tribute letters, or certificates of appreciation including scheduling, drafting, suggesting and inviting guest speakers and securing approval in accordance with County policies.
Serve as a Commissioner liaison with other County offices, departments, divisions, and external agencies.
Perform other duties as assigned.