Government Sales Account Manager

Safeware, Inc•Hendersonville, TN

9d•Onsite

About The Position

Safeware, Inc. is seeking a Government Account Manager for its Inside Sales Team. This role follows up on sales leads, establishes customer relationships, and manages a portfolio of accounts in the SLED market. The position is located at Safeware’s office in Nashville, Tennessee. Safeware is a safety products distributor and service provider founded in 1979. The company serves public safety professionals and is headquartered in Lanham, Maryland, with branches in several U.S. locations. The account manager supports customers with quotes, product and sales information, and order updates; enters quotes and orders in ERP systems; manages leads and contacts in CRM; and coordinates with vendor relations to obtain distributor-of-record authorizations, special pricing, and other sales-related information. Success is evaluated primarily by sales results, alongside compliance with company policies, ethical conduct, customer satisfaction, and contributions to a safe and positive work environment.

Requirements

At least 5 years of prior inside sales experience or experience in a similar position.
Ability to work independently and as part of a team.
Strong attention to detail and ability to understand how details fit into the bigger picture.
Strong Microsoft Office 365 skills, including Word, Excel, and Outlook.
Above-average written, verbal, and listening communication skills.
Ability to speak, understand, and write in English.
Ability to prioritize and perform multiple tasks efficiently in a fast-paced environment.
Excellent time-management skills.
Ability to move demo equipment and trade show exhibits in and out of a vehicle.
Ability to communicate clearly in person and in writing with customers and coworkers.
Organized, with the ability to retain, document, and follow up on customer information.
Must pass a thorough background check; security credentials may be required.
Must understand and agree to requirements for handling sensitive government security information.

Nice To Haves

Bilingual Spanish skills.
Customer service experience in distribution.
Self-motivation and ability to work well independently for remote positions.

Responsibilities

Contact customers about leads generated through internal and external sources, including trade shows, web inquiries, campaigns, Opus, Contract Leads, and Pavilion.
Transition leads for current customers to the appropriate account representative.
Work qualified leads from unassigned accounts as new accounts in the assigned territory.
Manage identified sales accounts in the SLED market and drive account growth.
Support accounts with responsive quotes, product information, and other sales-related information.
Enter quotes and orders for specified accounts in the ERP system.
Submit bids and quotes in a timely manner.
Manage leads, customer contacts, and accurate, updated opportunities in the CRM system.
Identify, source, and assess customer product needs to achieve customer satisfaction.
Track orders and communicate updates to customers to ensure orders are processed and handled correctly.
Work with the Vendor Relations team to obtain distributor-of-record authorizations, special pricing, and other sales-related communications.
Develop and execute sales plans to achieve sales objectives.
Learn products and work with vendors to meet customer needs.
Learn contract vehicles and ensure sales align with appropriate contracts, which are understood by customers and vendors.
Contact new and established customers to create opportunities.
Perform other duties as assigned.
Follow company policies and procedures, observe ethical and customer-satisfaction guidelines, and contribute to a safe and positive work environment.