Governance and Quality Assurance Officer I - Consumer Lending Service Delivery - Consumer Lending Service Delivery

Truist Bank • Wilson, NC

20h • Onsite

About The Position

Provide leadership and support for operational governance, including Servicing and Fulfillment, to optimize executional excellence and promote exceptional operational risk management. Maintain specialization and expertise in specific areas of governance, including quality assurance, policy and procedures oversight, control oversight, issues management, and redress management.

Requirements

• College degree or equivalent education, training, and work-related experience
• 4 years of experience in Financial Services industry, preferably in Risk Management, or equivalent education
• Strong writing ability
• Strong knowledge of Retail/Consumer Lending products
• Strong knowledge of Bank regulations and effective risk management practices in Banking
• Strong knowledge and advanced skill set in Microsoft tools to include Word, Excel, Outlook, and Power Point
• Demonstrated leadership ability, problem solving, and decision making skills
• Strong understanding of risk management and process management concepts
• Strong analytical, facilitation, and interpersonal skills, including demonstrated strength in relationship management
• Strong written, verbal and communication skills

Nice To Haves

• Experience in Loan Operations
• Experience in Compliance, Audit, or other governance function

Responsibilities

• Serve as a liaison to Governance and Controls Officers, Compliance, Audit, and Legal to ensure timely and consistent Issues Management and risk remediation strategies.
• Manage Issues ensuring consistent tracking of findings, appropriate updates, remediation plan effectiveness and timelines, compilation and sufficiency of evidence, completion and management of traceability matrix.
• Manage timely redress activities and reporting.
• Manage internal controls.
• Ensure process changes are implemented and working as designed.
• Manage policy and procedure updates.
• Serve as single point of contact for auditing/ testing exams, including walkthrough preparation and coordination (Process maps, PPMs, SMEs, System Demos), population gathering and sample compilation, and coordinate responses and rebuttals as needed.
• Perform Internal Control testing and first and second level Quality Audits.

Benefits

• medical
• dental
• vision
• life insurance
• disability
• accidental death and dismemberment
• tax-preferred savings accounts
• 401k plan
• vacation
• sick days
• paid holidays
• defined benefit pension plan
• restricted stock units
• deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees