Gourmet Market Manager - Graziano's Doral
About The Position
The Gourmet Store Manager is responsible for managing the daily operations of our market, including the selection, development, and performance management of team members. This role involves adhering to company standards, managing operational expenses, ensuring guest satisfaction, and maintaining a safe and clean environment. The manager will also assist in menu planning, oversee cash management, and lead shifts effectively. They will be responsible for developing team members, maintaining staffing needs, and ensuring compliance with all store policies and procedures. Availability for varied work assignments, including evenings, weekends, and holidays, is expected.
Requirements
- Exceptional customer service and managerial skills.
- Excellent verbal and written communication skills.
- Excellent organizational and time-management skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Bachelors degree in Business Administration preferred.
- At least two years of experience in retail administration preferably in market management, with increasing levels of responsibility.
- Prolonged periods of standing.
- Must be able to lift 50 pounds at a time.
Responsibilities
- Manage the daily operations of the market.
- Select, develop, and manage the performance of team members.
- Adhere to company standards and service levels to increase sales and minimize costs.
- Train and develop all new FOH & BOH employees.
- Maintain a guest focus while performing duties.
- Ensure operational expenses and costs are in line with budgets.
- Be knowledgeable of budgets and adhere to the profits they reflect.
- Delegate tasks for ordering supplies and follow up to ensure accuracy.
- Perform weekly and monthly inventories and update beverage prices.
- Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
- Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
- Maintain a professional restaurant image, including market cleanliness, proper uniforms, and appearance standards.
- Ensure positive guest service in all areas.
- Respond to guest complaints and take appropriate action.
- Ensure proper security procedures are in place to protect team members, guests, and company assets.
- Ensure a safe working and guest environment to reduce the risk of injury and accidents.
- Complete accident reports promptly.
- Assist in menu planning, development, and meal specials.
- Ensure proper cash management controls are followed by all F&B staff members.
- Manage shifts, including daily decision making, scheduling, maintaining attendance logs, upholding service standards, product quality, and cleanliness.
- Investigate and resolve complaints concerning food quality and service.
- Provide direction and communication to team members regarding operational information and procedural changes.
- Develop team members by providing ongoing feedback.
- Maintain an accurate and up-to-date plan of market staffing needs with trained competent individuals.
- Have complete knowledge of all policies, standards, and procedures of the department.
- Be familiar with resort services, amenities, and outlets.
- Be available for work assignments outside of customary work schedule, including evenings, catering events, weekends, and holidays.
- Comply with all Store Market policies and procedures.
- Fill in where needed to ensure guest service standards and efficient operations.
- Work effectively with Human Resources Director in proper documentation and performance management.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
