Gondola Operator II - Summer 2026

Sunshine Village Corporation•Banff, AB

12d•Onsite

About The Position

Gondola Operator Level 2's are in a highly visible role and provide an outstanding experience for guests via the safe and efficient operation of the Gondola, the center of transportation to the Village and Goat’s Eye areas of the Resort. Operators are focused on guest safety, efficiency, and being approachable and courteous always towards all users of the Gondola. Gondola Operators report to the Gondola Operations Supervisor and Assistant Supervisor, and under the guidance of Forepersons and Maintenance. They liaise frequently with other departments e.g. Gondola Maintenance, Warehouse and Dispatch.

Requirements

Outgoing, positive, social and friendly attitude.
Prepared to work flexible schedules (weekends, holidays, nights).
Prepared to work outdoors in all weather conditions (appropriate footwear, under garments, gloves, etc.)
Calm under pressure and patient.
Communicate effectively in English, both written and verbally.
Maintain professional conduct when in uniform on or off-duty.
Must be neat, alert, punctual and dependable.
Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty.
This role operates machinery and works around moving equipment.
Working in an alpine environment.

Nice To Haves

Ability to ski or snowboard is an asset but not required. Skiing or snowboarding for work requires completion of a competency test, skiing or riding professionally and is restricted to designated runs.
Skiing or snowboarding equipment used for work must be in good operating condition and meet Sunshine Village Equipment requirements and may be tested throughout the season.

Responsibilities

Constant monitoring of guests and designated lift system.
Engaging in and assessing guest needs and expectations, and modifying operations as required while adhering to operating procedures e.g. starting, slowing, stopping, end of operations.
Scanning and checking tickets and passes ensuring appropriate ticket or pass is used.
Provide an outstanding guest experience by directing guests on and off the Gondola in a safe, efficient manner.
Effective operation of and communication via radio to communicate lift faults.
Quick and direct communication with Dispatch regarding Gondola down times.
Designated daily checks, assigned logs and checklists, daily lift reports, freight logging.
Changing weather, unusual operating conditions.
Timely and accurate incident reporting and deficiencies reporting to appropriate departments/personnel.
Other duties may be requested and assigned from time to time.
Effectively provide training, support, and assistance to coworkers.
Attend and actively participate in meetings and training.
Effectively and professionally liaise and communicate with others.