Golf Shop Retail Coordinator

City of Golden•Golden, CO

7d•Onsite

About The Position

The City of Golden is seeking a Golf Shop Retail Coordinator. This role is responsible for the selection, purchase, merchandising, inventory control, and overall management of the golf shop merchandise operation. The position supports a public golf retail operation, working closely with golf professionals to provide support, promote the Club’s vision, and promote the game of golf with an emphasis on exceptional customer service. This role helps support revenue goals, inventory accuracy, visual presentation standards, and the overall guest retail experience. The position may require working early mornings, evenings, weekends, and holidays.

Requirements

High school diploma or equivalent.
Minimum two years of experience in golf, resort, hospitality, hotel, retail merchandising, or a related service industry required.
Must be computer literate with working knowledge of MS Office and Excel.
Ability to learn and utilize point-of-sale and retail management systems.
Must possess excellent customer service and interpersonal skills.
Valid driver’s license with good driving record.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Must be able to read, comprehend and interpret City of Golden policies and procedures.
Must be able to communicate effectively with co-workers, citizens and others verbally and in writing.
Ability to respond to customer concerns promptly and effectively.
Ability to establish and maintain effective working relationships with employees, the public and other agencies.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, & decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply and calculate fractions and percentages to areas pertaining to the successful operation of the business.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Possess fundamental knowledge of the game of golf, retail operations and facility operations.
Exhibits strong organizational, planning, merchandising, and problem-solving skills.
Demonstrates the ability to manage multiple priorities, interpret sales information, and support sound merchandise and inventory decisions.
Must be able to lift 100 pounds assisted and 50 pounds unassisted.
Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Nice To Haves

Bachelor’s degree in business or related field is preferred.
Current First Aid and CPR certification preferred.

Responsibilities

Responsible for the selection, purchase, receipt, ticketing, display, inventory and accounting procedures for all golf shop merchandise.
Works directly with the point-of-sale (POS) system and related reporting tools to help ensure adequate stock levels, accuracy of sales, effective reorder points, minimization of inventory shrinkage and overall inventory control.
Works directly with industry sales representatives and vendors regarding product assortment, purchasing, delivery schedules and overall vendor relationships.
Coordinates the day-to-day financial administration of golf retail operations and serves as a primary operational contact with the City’s Finance Department.
Assists the Head Professional with the annual merchandise buying plan, seasonal product assortment decisions, and monitoring financial and operational performance of the golf shop operations and services, including sales trends, inventory performance, loss prevention, and retail presentation standards.
May provide custom Clubfitting.
Can expect to work behind the Golf Shop counter in the off-season (November 15 – March 15).
Assists in areas of the operation, including daily golf course activities, operations, established safety protocols, policy, and procedure implementation.
Completes supportive tasks, providing answers, insights, instructions, and assistance for services via phone, email, or in person.
Provides exceptional customer service to golf course guests, acting as a model for others.
Attend applicable meetings, including management and staff meetings, when requested.
Assists supervisor with the supervision of assigned staff.
Carries out supervisory responsibilities in accordance with the City's guidelines, policies and applicable laws.
Plans, assigns and directs work of assigned staff, addressing complaints and resolving problems.
Provides product knowledge, sales support, and retail training to staff to support guest engagement, merchandising consistency, and increased sales performance.
May conduct interviews and make recommendations for hiring and staffing needs.
May provide input for the evaluation of assigned personnel.