Golf Shop Retail Associate
About The Position
As Golf Shop Associate, you will assist in the day-to-day operations of Cabot’s retail Golf Shops, connecting our guests with our extensive and exclusive retail apparel and accessories. You greet our guests as soon as they walk through the door and create that authentic personal connection that is the basis of Cabot’s world-class hospitality. You work exceptionally well under pressure and enjoy being part of a fast-paced, multi-faceted operation. With a focus on top tier service, you take pride in exceeding guest expectations and infuse enthusiasm in everything you do. Working together as a team is pivotal to our success here at Cabot Cape Breton. You will be heavily involved with booking, updating and monitoring our golf course’s tee sheet throughout the day, ensuring the Golf Shop is maintained as per Cabot’s cleanliness and appearance standards and maintaining clean, presentable and fully stocked merchandise displays, while working and communicating with other departments to ensure a smooth free flowing guest experience. You will thrive in this role if you enjoy: Customer Interaction: Take pleasure in interacting with golfers and customers, offering exceptional customer service with a friendly and welcoming demeanour. Enjoy assisting them with their golf-related needs and inquiries. Golf Culture: Embrace the world of golf, including its traditions, rules, and etiquette. Enjoy discussing golf-related topics and being part of the golf community. Retail Sales: Find satisfaction in providing golf equipment, apparel, and accessories to guests. Enjoy assisting guests in making informed purchasing decisions and maintaining a well-organized pro shop. Transaction Management: Skilfully collecting payments, processing credit cards, recording sales transactions, and issuing accurate receipts. Product Knowledge: Have an interest in apparel, and accessories, and enjoy staying informed about the latest products and trends in the golf industry to assist customers effectively.
Requirements
- Consent to a criminal background check as a condition of employment and an additional criminal background check every two years.
- Anticipate a schedule that will involve day, evening, night, and weekend work.
- Long hours moving around, walking, standing, and crouching while performing duties.
- Lifting, carrying, pushing, pulling, and otherwise moving merchandise, and objects up to 50 lbs in weight.
- Communicate face-to-face and on the phone.
- Constant focus and repetitive work.
- Long periods of guest interactions.
- Ability to manage timeline pressures and constraints.
- Participate in all functions in a fast-paced work environment.
Nice To Haves
- High school diploma
- Positive attitude and excellent organizational, communication, and interpersonal skills
- Ability to handle multiple duties under pressure
- Ability to focus attention on guests needs, remaining calm and courteous at all times
- Ability to work flexible hours - weekends and evenings as required
- Highly responsible & reliable
- Attention to detail
- Excels in team environment
Responsibilities
- Assist in the day-to-day operations of Cabot’s retail Golf Shops.
- Connect guests with exclusive retail apparel and accessories.
- Greet guests and create authentic personal connections.
- Work under pressure in a fast-paced, multi-faceted operation.
- Exceed guest expectations with top-tier service.
- Book, update, and monitor the golf course’s tee sheet.
- Maintain Golf Shop cleanliness and appearance standards.
- Maintain clean, presentable, and fully stocked merchandise displays.
- Work and communicate with other departments to ensure a smooth guest experience.
- Interact with golfers and customers, offering exceptional customer service.
- Assist guests with their golf-related needs and inquiries.
- Provide golf equipment, apparel, and accessories to guests.
- Assist guests in making informed purchasing decisions.
- Maintain a well-organized pro shop.
- Collect payments, process credit cards, record sales transactions, and issue accurate receipts.
- Stay informed about the latest products and trends in the golf industry.
Benefits
- Access to learning & training opportunities to build your career.
- $10 green fees
- Complimentary Family Golf Round
- Complimentary daily hot lunch.
- Friends and Family Rates for Golf and Lodging
- Discounts in our Retail Shops & Restaurants
- Access to our Employee Assistance Program
- Subsidized Team Housing, based on availability.
- Healthcare benefits for permanent and returning seasonal team members.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
