Golf Shop Lead

City of Casper•Municipal Golf Course - Casper, WY

1d•Onsite

About The Position

The City of Casper is seeking two Golf Shop Leads to support daily operations at its golf facilities. This role is crucial in creating a welcoming environment for golfers, assisting with golf shop operations, customer service, sales transactions, and training seasonal staff. The Golf Shop Lead will act as a key resource for customers and team members, ensuring smooth daily operations, maintaining high service standards, and supporting golf events, leagues, and tournaments. This position offers an opportunity to develop leadership skills and contribute to a premier recreational facility.

Requirements

Knowledge of receptionist and customer service principles.
Knowledge of cashiering and mathematical calculations.
Knowledge of record keeping.
Knowledge of standard safety and security practices.
Ability to work a variety of shifts including mornings, evenings, weekends, and holidays.
Ability to routinely demonstrate the City of Casper core values.
Ability to follow all City safety rules and procedures and report all accidents/incidents immediately to supervisor.
Ability to provide day-to-day leadership, guidance, and training to seasonal staff.
Ability to maintain consistent customer service standards during busy operational periods.
Ability to respond to inquiries, complaints, and requests in a professional manner.
Ability to handle multiple customer interactions and competing priorities simultaneously.
Ability to maintain attention to detail in a fast-paced work environment with frequent interruptions.
Ability to organize and prioritize multiple operational tasks efficiently and effectively.
Ability to learn and apply golf facility operating procedures.
Ability to operate modern office equipment, software, point of sale systems, and operating systems/applications.
Ability to communicate effectively verbally and in writing.
Ability to follow written and verbal instructions and direction.
Ability to establish and maintain effective working relationships with those contacted in the course of work.
Ability to maintain a neat and professional appearance.
Skill in cashiering and mathematical calculations.
Skill in record keeping and transaction accuracy.
Skill in customer service and conflict resolution.
Skill in training and mentoring employees.
Skill in prioritizing work and time management.
Skill in operating point of sale systems and modern office equipment, software, and operating systems/applications.
Skill in oral communication sufficient to exchange or convey information and to receive or provide work direction.
Skill in operating in a courteous, knowledgeable, and tactful manner with customers, staff, and the public.
High school diploma or equivalent (G.E.D.) preferred.
Minimum of two (2) years of customer service, retail sales, recreation services, golf operations, or closely related experience preferred.

Nice To Haves

First Aid/CPR preferred.

Responsibilities

Attends the golf shop front desk and provides general information in person, online, or by telephone regarding tee times, tournaments, merchandise, facility operations, memberships, passes, fees, and related golf services.
Processes point of sale transactions including greens fees, cart rentals, merchandise sales, memberships, and related customer transactions while maintaining accurate cash handling and recordkeeping practices.
Assists with day-to-day golf shop operations by helping coordinate front desk coverage, supporting opening and closing operations, and helping maintain continuity of service during times when professional staff may not be on property.
Assists with onboarding, training, mentoring, and providing day-to-day guidance to seasonal golf shop staff to ensure consistency in customer service, cashiering procedures, and operational practices.
Opens and closes assigned facilities, performs operational walkthroughs, secures facilities, and ensures work areas are organized, stocked, clean, and prepared for daily operations.
Assists in monitoring inventory levels for merchandise, food, beverages, and operational supplies and communicates replenishment needs to appropriate staff.
Responds to customer questions, concerns, and service requests in a prompt, professional, and courteous manner while helping resolve routine operational issues.
Maintains clean, organized, and professional golf shop workspaces, cashier stations, displays, and customer service areas.
Assists in supporting golf events, tournaments, leagues, and special programming by coordinating customer needs, registrations, check in activities, and operational logistics.
Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.
Performs other duties of a similar nature or level.