Golf Shop Attendant

Salamander Palm Beach Employer LLC•Palm Beach Gardens, FL

11d•Hybrid

About The Position

Responsible for promoting the game of golf and the club while providing the Three Steps of Service to the Members and guests of the club. Responsible for providing quality service, ordering necessary merchandise, and managing the golf shop operations. This position reports directly to the Director of Golf or Head Golf Pro and indirectly to all Golf Professionals.

Requirements

Adherence to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc.
Ability to communicate effectively with proper grammar.
Ability to work well under pressure, coordinating multiple tasks at any given time.
Ability to focus attention to detail.
Maintain good conduct and safe working habits while in all areas of the Club and assure that others are acting safely.
Attend daily line-up and participate as requested.
Wear a CLEAN and neat uniform that follows Invited and your property uniform standards daily.
Comfortable working in both indoor and outdoor environments with frequent exposure to extreme hot or cold temperatures and humidity.
Attendance Requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.
Customer service experience.
Basic Golf Knowledge Required.
Trustworthy to maintain confidentiality of all proprietary Company information and sensitive employee matters, except as expressly authorized by the Company.
Always perform at the highest level of ethical work standards.

Responsibilities

Efficient and friendly customer service throughout the pro shop, checking in golfers, accurately ringing up charges at the register and properly checking in all golfers prior to play.
Proper cash handling procedures and ensuring all standards of operations are being met.
Responding to inquiries and making tee-times for Members and guests both in person and over the phone.
Converse with Members and guests in a friendly manner, focusing attention on Member and guest needs while remaining calm, professional and courteous at all times, even when under pressure.
Inventory controls, checking-in merchandise in accordance with procedures, organization of storage and display areas.
Keeping up inventory levels of constantly stocked items (ie. shirts, socks, gloves, hats, balls, etc.).
Following up on all special orders making sure customers are aware of the receipt of their orders in accordance with established procedures.
Taking care of all return merchandise and issuing proper credit to customer.
Marshaling, starting, and outside services as needed and requested.
Providing shop assistance to the Head Golf Professional, General Manager, and Tournament Coordinators.
Assisting outside golf operations and staff to assure proper performance while following all daily procedures and policies.
Promoting the game of golf and the Club while maintaining a high level of professionalism and service.
Performing close of business functions following guidelines and procedures established by the Club.
Ensuring all daily assignments are completed in their respective areas, to meet Club standards (ie orderly/organized work areas, straighten/arrange entry area, straightening /stocking of golf shop, etc.).
Assisting fellow Employee Partners, Members and guests to ensure delivery of the 3 steps of service without being directed.
Being aware of team members and the environment and participating as a member of the team.
Notifying supervisor of Member/Guest complaints at the time they occur.
Resolving customer complaints as soon as possible.
Performing other tasks as needed or as directed, as the company's operations may require.