Golf Pro Assistant

Marriott•Marco Island, FL

5d•Onsite

About The Position

The Golf Pro Assistant will be responsible for responding to guest requests for special arrangements or services, answering golfer questions about the course, and promoting and selling golf shop merchandise. This role involves opening and closing the golf shop daily, collecting golf-related fees, managing cash, running closing reports, and scheduling tee times. The assistant will also communicate with the starter, golf services, and golf grounds regarding tee sheet changes, maintain the cleanliness of golf-related areas, and ensure the accuracy of daily totals. Additionally, they will stock, tag, and display merchandise, notify management of important issues, and teach individual and group golf lessons in keeping with PGA/LPGA and Marriott standards. The position also requires adherence to company policies, reporting accidents and unsafe conditions, maintaining a professional appearance, protecting company assets, and providing excellent guest service. This includes welcoming guests, anticipating needs, assisting individuals with disabilities, and thanking guests with appreciation. Communication skills are essential, as is the ability to develop and maintain positive working relationships with colleagues and support team goals. The role also involves using computers and POS systems, and performing other reasonable job duties as requested.

Requirements

Golf Skills
High School diploma or G.E.D. equivalent.
At least 2 years of related work experience.
No supervisory experience.

Responsibilities

Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers.
Answer golfer questions about course.
Promote and sell golf shop merchandise to customers.
Open/close golf shop daily.
Collect all golf-related fees from registered golfers.
Count, prepare, and deposit cash.
Run closing reports off the registers.
Schedule tee times for golfers.
Communicate with the starter, golf services, and golf grounds regarding any changes to the tee sheet.
Maintain cleanliness of golf-related areas (e.g., golf shop, hallways, locker rooms, common areas).
Total tee sheet and ensure accuracy of daily totals.
Stock, tag, and display merchandise on golf shop floor ensuring all merchandise is neatly arranged and restocked to proper level.
Notify manager/supervisor of any important issues as necessary.
Teach individual and group golf lessons in keeping with PGA/LPGA and Marriott standards.
Follow all company policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards.
Enter and locate information using computers and/or POS systems.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.