SP - Golf PGM Intern

LMLC OPERATIONS LLC•Big Sky, MT

10d•Onsite

About The Position

The Golf PGM Intern assists the Golf Professional Staff with golf shop activities and outside services operations. The role focuses on ensuring that members and guests receive outstanding customer service that meets or exceeds their expectations. The intern also supports golf shop and cart operations, merchandise sales, practice facilities, lessons, tournaments, and special events.

Requirements

High school diploma or equivalent.
Excellent written, verbal, and interpersonal communication skills.
Detail-oriented and organized, with the ability to multitask.
Able to work flexible hours, including nights, weekends, and holidays.
Positive attitude and professional manner and appearance in all situations.
Enrolled in the PGA Golf Management Program.
Demonstrated experience and capability in retail, marketing, and/or sales, customer service, and guest relations.

Responsibilities

Ensure point-of-sale accuracy in the golf shop and balance member and credit card charges with sales receipts according to operating procedures.
Monitor assigned golf shop attendants and outside service staff to help ensure customer-service standards and productivity goals are met.
Maintain the golf shop, storage areas, cart shed, grounds, and merchandise displays according to cleanliness and appearance standards.
Track the types and quantity of golf rounds played; monitor customer preferences, usage patterns, satisfaction, service quality, and speed of play; and recommend improvements.
Interact with members and guests in a congenial and professional manner.
Handle telephone inquiries professionally, schedule tee times, and address customer inquiries and complaints according to operating procedures.
Assist with daily setup and closure of the golf cart fleet, bag storage facility, and practice facilities.
Provide customer service at the bag drop, practice facility, and 18th green.
Assist with planning and conducting group lessons and golf clinics.
Assist with organizing and implementing tournaments and special events, and coordinate golf shop, cart service, and other applicable services.
Maintain knowledge of golf shop merchandise, sell merchandise, and offer suggestions to patrons as appropriate.
Assist with ancillary services, including the handicapping system, membership programs, and practice tee facilities.
Submit required reports accurately and on time.
Assist other departments with special events as needed.
Perform other duties assigned by Golf Professionals or members of the Senior Management Team.