Golf Outside Operations

Hampton Golf - River Hall Country Club (Hampton Golf Inc.)•Alva, FL

8d•Onsite

About The Position

River Hall Country Club is seeking professional, personable, and service-driven applicants to join their Outside Services Team. This role offers an opportunity for individuals who enjoy being outdoors, engaging with Members, and contributing to an outstanding golf experience. The position involves providing optimal customer service to Members and Guests, anticipating and fulfilling customer needs in various responsibilities such as Cart Barn, Valet, Starting, and/or Course Play (Ranger), and enforcing the Dress Code Policy.

Requirements

High School Diploma or equivalent (GED).
One to three months related experience and/or training; or equivalent combination of education and experience.
Basic knowledge and understanding of typical golf course procedures.
Valid Driver’s License
Ability to physically lift and carry golf balls and range ball cases.
Ability to operate golf carts.
Present a positive, professional image.
Must be self-motivated and customer service oriented.
Strong interpersonal and communication skills.
Reliable and predictable attendance.
Ability to develop and maintain awareness of occupational hazards and safety precautions; skilled in following safety practices and recognizing hazards.
Good organizational and verbal skills.
Ability to use logical and rational thinking to resolve issues.
Ability to perform basic mathematical skills, monitors and develops subordinates, visually monitor the operation areas, write and read member communication.
Must have the ability to perform moderate physical work and may be required to lift up to 50 lbs., up to 30 lbs. frequently.
Perform activities such as bending, kneeling, crouching, climbing, reaching, standing, pushing, lifting and grasping for up to 4 hours without sitting.
Ability to consistently lift, carry and load adaptive and other equipment that may weigh 30 or more pounds, and sustain aerobic activity for 20 consecutive minutes.

Responsibilities

Provide optimal customer service to Members and Guests.
Anticipate and fulfill customer needs in a variety of responsibilities as assigned which may include work in Cart Barn, Valet, Starting and/or Course Play (Ranger).
Enforce Dress Code Policy.
Treat all members, guests, and employees with respect. Maintain friendly appearance; greet Members and Guests by name and with a smile.
Ensure clothing is clean, pressed, and in good condition and overall attire and appearance meets dress code guidelines.
Maintain cleanliness of work area.
Keep Supervisor promptly and fully informed of all problems or unusual matters of significance.
Notify management if replacement is needed.
Responsible for maintaining a clean and safe working environment, with continual emphasis on promoting employee health and safety.
Assist in training colleagues in proper safety techniques.
Set stations with balls as instructed by Outside Services Supervisor.
Attend range throughout the day maintaining cleanliness.
Send members to putting green five minutes prior to tee time.
Clean golf clubs.
Assist members with carrying clubs from range to cart.
Pick up and break down range.
Stage golf carts with golf bags.
Maintain staging area, driving range, and practice area set-up.
Clean golf clubs, receive members at end of round, record finish time and report it to the Golf Shop.
Clean and maintain golf carts and cart barn area.
Carry out starting and marshal duties.
Bring customer golf bags to golf cart staging area.
Park vehicles in designated valet parking areas and retrieves vehicles on request.
Load and unload golf bags in/out of vehicles.
Review a prepared list of golf course rules.
Inform Members of any unusual conditions that exist on the course.
Communicate with other Outside Service Staff to ensure that all players tee off at their scheduled times.
Record Fee Structure and Transportation.
Submit completed Tee Sheet to Golf Shop.
Monitor all play on the golf course, with special attention to the area of pace play.
Recommend possible solutions to customers concerning on-course problems, especially pace of play.
Report golf course play situation to the golf shop staff at regular intervals.
Repair ball marks and fix divots as needed.
Check water and ice stations and restock supplies (to include ice) as needed.
Deliver messages to customers on the golf course.
Performs other duties as assigned.