Golf Outside Guest Services

City of Golden • Golden, CO

1d • Onsite

About The Position

The City of Golden is recruiting qualified applicants for the Golf Outside Guest Services position. Fossil Trace Golf Club is hiring team members (part-time/seasonal) to support our Outside Guest Services operation. This role is ideal for dependable, guest-focused staff who can work outdoors in a fast-paced golf environment. The position may be eligible for seasonal or part-time employment. Seasonal employment is up to 40 hours per week for a maximum of 6 months. Part-time employment is a maximum of 24 hours per week with eligibility for year-round work subject to when the course is open. Golf privileges are available with a minimum of three shifts per week.

Requirements

• Must be at least 16 years of age by date of hire.
• Must have excellent customer service and interpersonal skills.
• Must have the ability to communicate effectively and efficiently with guests, employees, and representatives of other agencies.
• Must be able to speak clearly on telephone, radio, and paging system.
• Must be able to read and comprehend simple instructions, short correspondence, and memos.
• Must be able to read, comprehend and interpret City of Golden policies and procedures.
• Must be able to communicate effectively with co-workers, citizens and others verbally and in writing.
• Must possess outstanding customer service skills and ability to deal with diverse populations.
• Ability to respond to customer concerns promptly and effectively.
• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to complete time sheets.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must be able to lift 100 pounds assisted and 50 pounds unassisted.
• This position requires the ability to drive a motorized vehicle.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
• The ability to talk and hear via the telephone and through face to face communication is needed.

Nice To Haves

• Working knowledge of the game of golf preferred.

Responsibilities

• Works with fellow employees in a team approach to daily operations; creates and fosters a high degree of customer service and professionalism in the workplace.
• Assists in setup of tournaments, group outings, and section events (Colorado PGA).
• Manage cart staging area, ensuring an appropriate number of carts are professionally presented through careful operation, cleaning, and maintenance.
• Safely operates, parks, and stores each cart in the designated area marked.
• Replaces sand/seed in containers and refills ball washers as needed.
• Ensures all carts are accounted for each day.
• Checks carts for damage, mechanical problems, steering, and brake problems. Reports all problems in writing to the Head Golf Professional, cart and range lead and documents accordingly.
• Keeps the cart storage/ wash area litter free and orderly.
• Locks the cart storage area nightly.
• Inspects and cleans all rental club sets nightly.
• Ensures the correct number of clubs is cleaned for the next day’s use.
• Ensures the range is set appropriately, organized and an adequate number of range balls and baskets are available.
• Picks up range baskets after use and returns them to the range building.
• Operates the Driving Range ball picker and all equipment in a safe, non-destructive manner.
• Washes range balls after each picking prior to distribution.
• Sorts and disposes of all range balls unfit for distribution.
• Unplugs balls from the landing area as needed.
• Reports any damage or misuse of equipment or property immediately in writing to the Head Golf Professional, cart and range lead and document accordingly.
• Ensures all safety practices are enforced.
• Responsible for the cleanliness of the range building.
• Ensures that all equipment is stored properly.
• Provides service and hospitality to golf course guests and other duties as assigned.
• Uses GPS and Pace Sheets to coordinates the flow of golfers on the course with help from the golf shop.
• Maintains communication via radio or phone with golf shop and course assistants.
• Assists with cart fleet a requested, including inoperable or damaged carts and carts assigned to disabled or handicapped guests.
• Fills divots and repairs ball marks as needed.
• May be required to assist in the event of an accident/injury on the golf course.
• Enforces cooler restrictions and protects the golf course and equipment from abuse.
• Performs all Cart and Range Duties as requested.
• Provides greeting and welcomes all guest to the club, shares specific information with players to assist in creating a quality golf experience and then sends players to the appropriate tee box to begin play.
• Uses technology to document starting times, cart numbers and/or needed information to help identify specific players/groups.
• Maximizes the use of the golf course by grouping players as needed – sending 4 players at every opportunity.
• Monitors golf equipment requirements, enforces cooler restrictions and reports violations to the Head Golf Professional or Golf Shop Lead.

Benefits

• Golf privileges are available with a minimum of three shifts per week.
• The City offers a wide array of benefits and perks designed to enhance the work and wellness experience our employees enjoy today and into the future.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed