Golf Learning Center Assistant Manager

Peoria Park District•Peoria, IL

8d•$20 - $24•Onsite

About The Position

Under the supervision of the Golf Learning Center General Manager, the Golf Learning Center Assistant Manager will be responsible for ensuring guests receive exceptional service across entertainment golf, practice, and event offerings. This role involves addressing guest concerns, maintaining facility cleanliness and safety, and supporting staff in delivering a welcoming experience. The Assistant Manager will also assist with daily operations, staff scheduling, overseeing various operational areas, managing inventory, ensuring compliance with policies, and performing operational duties during peak periods. Financial responsibilities include monitoring key performance indicators, supporting revenue-generating initiatives, and assisting with inventory control. Leadership duties involve assisting with employee recruitment, onboarding, training, coaching, evaluations, and discipline, while fostering a positive and team-oriented culture. Event coordination and support for private events, tournaments, and group bookings are also key aspects of the role. Additionally, the position requires operating and troubleshooting POS, reservation, and golf technology systems, as well as supporting marketing initiatives and community engagement. Safety and risk management, including enforcing safety protocols and documenting incidents, are crucial. Essential functions include the ability to lift and move up to 50 pounds, stand and walk for long periods, and work in a fast-paced, high-energy setting with potential exposure to loud music, flashing lights, and large crowds.

Requirements

High School diploma required.
Bachelor’s Degree or equivalent in a relevant degree to include Business Administration, or Hospitality Management (extensive experience may be substituted).
Minimum of three (3) years of experience in a high-volume hospitality, entertainment venue, or golf operations.
At least (1) year of supervisory or leadership experience preferred.
Experience supporting daily operations, staff supervision, and customer service in a high volume environment.
Working knowledge of the game of golf, golf etiquette, and basic rules of golf (USGA), golf equipment and methods and procedures to enhance play.
Ability to support and motivate a diverse team in a fast-paced environment.
Strong customer service skills with the ability to resolve issues effectively and professionally.
Ability to assist in managing multi-faceted operations and technology systems.
Strong problem-solving skills and ability to remain calm under pressure.
Excellent verbal and written communication skills for interacting with staff, guests, and leadership.
Familiarity with POS systems, reservation systems, and general facility operations software.
Ability to adapt to changing priorities in a high-energy environment.
Ability to demonstrate professionalism, accountability, and respect toward staff and guests.
Ability to be professional, respectful, accountable, innovative, to follow safety procedures, and be equitable to both internal and external customers.
Organizational skills and ability to complete tasks in timely manner.
Personal integrity, initiative, resourcefulness and ability to work effectively with others.

Nice To Haves

Exposure to event coordination or sports-entertainment venues is a plus.

Responsibilities

Ensure guests receive exceptional service across entertainment golf, practice, and event offerings.
Address guest concerns professionally and maintain facility cleanliness, safety, and appearance.
Support staff in delivering a welcoming and enjoyable experience.
Assist with daily opening and closing procedures.
Coordinate staff schedules and maintain adequate staffing levels.
Oversee entertainment bays, practice areas, and short-course operations.
Manage inventory, supplies, and equipment.
Ensure compliance with District policies, procedures, and safety standards.
Perform operational duties as needed during peak periods.
Monitor key performance indicators and identify improvement opportunities.
Support promotions, events, and revenue-generating initiatives.
Assist with inventory control and cost management.
Assist with employee recruitment, onboarding, training, coaching, evaluations, and discipline.
Foster a positive, accountable, and team-oriented workplace culture.
Coordinate and support private events, tournaments, and group bookings.
Ensure event spaces are prepared, equipped, staffed, and guest-ready.
Operate POS, reservation, and golf technology systems.
Troubleshoot minor technical issues and escalate when necessary.
Support marketing initiatives, partnerships, and community engagement efforts.
Enforce safety protocols and emergency procedures.
Ensure staff complete required safety and compliance training.
Document incidents and coordinate follow-up as needed.
Support all District safety policies and programs.