Golf House Supervisor

VENTANA CANYON ALLIANCE LLC•Tucson, AZ

2d•Onsite

About The Position

Serves golf course guests food and beverage items in a prompt, professional and courteous manner. Assists the department manager with training, development and implementing customer service standards.

Requirements

One to three months’ supervisory experience and/or training; or equivalent combination of education and experience.
Sanitation Training
Alcohol Awareness Training
Food and Safety
Must be able to pass a background check.
Tips training
Must be 18 years of age.

Nice To Haves

Cook experience a plus

Responsibilities

Organizes and conducts pre-shift meetings to review specials, menu changes, house counts, etc.
Ensures that food and beverage items are replenished on the cart and in the snack bar as needed to meet demand.
Assists Clubhouse Manager with menu design and content.
Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
Ensures efficient service to golfers.
Resolves issues, customer questions or concerns regarding any menu or cart item.
Upholds quality standards.
Communicates escalated guest concerns or comments immediately to the Club House Manager.
Implements and maintains cash handling and cost control procedures.
Understands POS programming and sales functions.
Implements opening, closing, prep and cleaning checklists.
Implements processes and procedures for ensuring proper cart maintenance.
Communicates with maintenance department or department manager when carts need to be repaired or serviced.
Ensures established standards for greeting, cocktail service, food delivery and general service techniques are followed.
Ensures compliance with alcohol service regulations.
Incorporates safe work practices in job performance.
Maintains up-to-date knowledge of applicable state liquor laws and standard operating procedures provided by management.
Maintains established sanitation standards for the department.
Assists manager in communicating any changes or new policies and procedures to the department personnel.
Maintains flexibility to take on new and different tasks as directed by the Department Manager.