GOLF COURSE TECHNICIAN

Inn of the Mountain Gods Resort and Casino•Mescalero, NM

6h•Onsite

About The Position

Responsible for the care and maintenance throughout the golf course and does semi-skilled grounds construction and maintenance work. Some knowledge of the game of golf.

Requirements

Ability to explain and demonstrate Hospitality Behaviors and Performance Standards
Understands where to get the information needed to complete tasks to standard
Ability to explain and demonstrate technical skills used to complete tasks to standard
Ability to explain or demonstrate the behavioral values or standards needed to complete tasks to standard
Understands how to take ownership of problems and solve them when solutions may not be available
Ability to explain how to request help from others when needed to complete task or goal
Has complete knowledge and can tell others of IMGR&C products and services
Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm
Approaches all activities with enthusiasm and encourages enthusiasm from others
Chooses a positive approach in all situations
Respects individuality of others; continues to communicate in order to work together
Speaks positively about guests, other team members and our business in all situations on and off property
Treats other with respect in all situations
Meets IMGR&C Appearance standards
Professionally supports IMGR&C reputation and image in all situations, on and off property
Meets IMG&C policy for attendance
Informs supervisor of future absence as far in advance as possible
Required to work all Marketing Special Events and Concerts
Knowledge of tools, methods, and materials used in grounds maintenance work
Ability to operate trucks and light motorized equipment
Ability to follow oral and written directions

Nice To Haves

Some knowledge of the game of golf

Responsibilities

Operates motorized mowing equipment in trimming certain areas on the golf course
Grades and prepares base for turf
Lays sod and seeds greens, tees and fairways
Changes pins and tee markers
Maintains ball washers, sand traps and water hazards
Installs forms and lays walks, using gravel and asphalt mixes
Rakes and maintains sand traps
Assists in planting turf
Operates dump utility vehicles and other light equipment in hauling materials and removing debris
Trims and prunes trees and shrubbery and flowers
Performs other duties as required
Provide guests with directions or other venue information
Act upon all comments/complaints in a prompt, professional and friendly manner
Respond to obstacles; finds new ways to reach desired end results
In absence of guidance, acts and takes charge to respond to guest or internal customer needs
Responds to change by quickly applying talent and skills in a positive way to succeed
Supports achievement of Quality Goal; “Do it right the first time.”
Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair
Makes suggestions to improve performance
Serves others
Identifies and can communicate needs of guests and others
Takes quick action to serve others in a way that meets/exceeds their needs
Identifies ways to improve individual or team’s service to others
Provides service outside job responsibilities if needed to help resort succeed
Takes ownership of guest problem(s) until it is solved
Provides information others need to succeed, in time for them to use it
Shares with next shift the information needed for them to succeed
Listens to others without interruption; acts on their feedback when possible
Asks questions to better understand expectations of others
Reports all guest complaints and compliments to Supervisor or Manager
Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards
Puts Success of team ahead of personal success
Helps other team members succeed without being asked
Takes action to resolve conflict between individuals
Helps other departments achieve success
Reports ideas to increase team success and guest satisfaction to Supervisor or Manager
Does whatever is necessary to help department and resort success
Contributes ideas that support progress and success at shift, team and departmental meetings