Golf Course Support Staff - Internal Applicants

City of Marshall•Marshall, TX

About The Position

Under general supervision, the Golf Course Support Staff performs a wide range of outdoor maintenance duties and supports golf course operations, events, and daily play. Duties include landscaping and upkeep of greens, tee boxes, and other areas; basic maintenance of golf carts, paths, equipment, and other assets; driving range operations; and customer service in the pro shop and throughout the facility. The position assists guests, staff, members, and visitors, including checking players in, collecting fees, explaining course rules, selling merchandise, maintaining inventory and sales records, and addressing inquiries and complaints. It also supports tournament and event setup, maintains records, monitors course conditions and safety, follows facility opening and closing procedures, and keeps work areas clean and orderly. Regular attendance is essential. Work may be required early mornings, evenings, holidays, or weekends as needed.

Requirements

Provide exceptional customer service and communicate effectively with team members and guests.
Follow safety policies and practices and report unsafe activity and conditions.
Regular attendance is an essential function.

Responsibilities

Provide courteous and professional service to guests, staff, and members.
Check guests in, collect fees, explain course rules and regulations, and maintain logs.
Sell merchandise, maintain inventory records, and reconcile register sales with daily sales reports.
Assist pro shop guests and handle inquiries, requests, and complaints professionally; record complaints and keep the Manager informed of guest interactions.
Maintain greens, tee boxes, and landscaped areas using mowers, trimmers, and other tools.
Monitor course conditions, report hazards and emerging conditions, and promptly report course issues to the Manager for documentation and record-keeping.
Perform basic maintenance on golf carts, cart paths, and other assets as directed.
Organize driving range operations.
Assist with tournament and event coordination and setup, and provide information and assistance to guests, members, and visitors.
Maintain accurate records and communicate effectively with team members and guests.
Keep the shop, garage, and other areas clean, safe, neat, and orderly; perform indoor and outdoor cleanup.
Follow facility opening and closing procedures.
Maintain golf course equipment, including lawn equipment, tractors, trailers, and ball washers, and maintain other non-golf course equipment as needed.
Follow City policies and procedures and safety practices; work safely and report unsafe activity and conditions.
Maintain positive, professional, and effective working relationships internally and externally.
Perform additional duties and projects as assigned or as they become apparent.
Maintain regular attendance.