Golf Course Player Services Associate

Ko-Kwel Casino Resort Medford•Medford, OR

10h•Onsite

About The Position

The Player Services Associate is often the very first and very last impression a guest has of Bear Creek Golf Course. This role is about more than checking people in or ringing up a sale-it's about creating a welcoming, upbeat, and seamless golf experience that makes players want to come back again and again. As part of the Ko-Kwel Casino Resort family, this position helps connect hospitality, recreation, and community into one great day on the course.

Requirements

Must pass and remain in compliance with Coquille Gaming Commission background check and drug free workplace policies.
Comfortable communicating clearly and positively with both guests and teammates.
This role requires being on your feet for most of the shift, with regular walking, standing, reaching, bending, and light physical activity throughout the day.
You'll occasionally lift and carry items weighing up to 25 pounds and may work both indoors and outdoors in varying weather conditions.

Nice To Haves

Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
High School Diploma or GED preferred.
A genuine enjoyment of working with people and creating positive guest experiences
Previous customer service or cashiering experience in hospitality, retail, or service environments
Familiarity with golf, golf course operations, or willingness to learn quickly
Comfort using point-of-sale systems, reservation software, and basic technology
Strong communication skills and the ability to stay calm and professional during busy periods
Reliable transportation and consistent attendance
Food Handler and OLCC certifications (or willingness to obtain them)
Attention to detail, good judgment, and a team-first mindset
Bonus points if you already know your way around golf equipment, merchandise, or driving range technology

Responsibilities

Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
A friendly, professional presence that helps golfers and guests feel welcomed and taken care of from the moment they arrive.
Help keep all bays clean and ready for guests by ensuring they are cleaned after each hour before seating the next group.
Confidence handling point-of-sale transactions, tee time bookings, and cash reconciliation accurately.
The ability to answer questions about the course, driving range, Toptracer bays, events, and general operations.
Care and attention when stocking, organizing, and maintaining pro shop merchandise and inventory.
Flexibility to assist with league play, tournaments, and special events as needed.
Pride in keeping the pro shop, service areas, and guest-facing spaces clean, organized, and inviting.
Willingness to jump in where needed and adapt to changing daily priorities.
Support other BCGC staff by assisting with serving, as needed.
Jump in where needed to support the team and keep things running smoothly.
(Other duties as assigned)