hr plus tips

Mille Lacs Corporate Ventures•Hinckley, MN

1d•$11•Onsite

About The Position

This position is responsible for conducting day-to-day exceptional service to the outside operations of Grand National Golf Course. The Golf Ambassador will assist Guests with reservations and the check-in process, maintain a fully stocked retail inventory, and work with other departments to ensure a high level of Guest service. They will also provide accurate descriptions of golf packages, services, and facility features. Additionally, the role involves maintaining a clean and stocked beverage cart, assisting with tee time schedules, staging and washing golf carts, and managing driving range operations. The Golf Ambassador will greet Guests, monitor play, and communicate any issues to management.

Requirements

One (1) year experience in hospitality or golf preferred.
Must possess excellent Guest service and communication skills.
Must be able to secure license from Gaming Regulatory Authority.
Responsible for following all relevant Detailed Gaming Regulations (DGR’s).
Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals, and work with mathematical concepts such as statistical inference.
Must be able to apply common sense understanding to a variety of situations, to collect data, analyze facts, and determine appropriate response.
Talk and hear; ability to communicate effectively.
See and adjust focus to include close, distance, depth, and peripheral vision.
Stand, walk, run, sit, (up to 8 hours) balance, stoop, kneel, climb, crouch, and/or crawl.
Handle objects, tools, and controls; reach with arms and hands.
Be able to lift and carry objects up to twenty-five (25) lbs.

Nice To Haves

Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Responsibilities

Responsible for the reception, retail, and Guest restroom area of the clubhouse.
Assist Guests with reservations and check-in process in a courteous and polite manner.
Assist with maintaining a fully stocked retail inventory to ensure a high level of Guest service is achieved.
Works with the other departments to ensure a high level of Guest service.
Provide accurate and detailed descriptions of golf packages, services, facility features, casino information and hours of operation.
Maintain a clean, sanitary, safe, fully stocked, and well-organized beverage cart in full accordance with state health and safety regulations.
Assists with ensuring all delays are rectified and scheduled tee times are on track.
Responsible for staging, washing, and stocking all Grand National Golf carts for Guest use.
Responsible for driving range operations, which includes stocking of range ball buckets, washing balls, setting up and taking down of range and overall cleanliness of the area.
Responsible for meeting and greeting Guests and monitoring play in accordance with standard playtime allowances.
Communicate to management all occurrences, problems or issues involving staff or Guests in the clubhouse or golf course that require attention.