Golf Administrative Assistant

Hot Springs Village Property Owners Assoc•Hot Springs Village, AR

22d

About The Position

The Golf Administrative Assistant provides advanced operational systems, financial, and administrative support for the Director of Golf. The role works with POA departments as needed to ensure golf operations and support functions are accurately configured, documented, and maintained. Responsibilities include administering the NorthStar golf management system, maintaining operational reports and approved pricing, coordinating system support and financial processes, and assisting with presentations, funding documentation, correspondence, golf programs, and events.

Requirements

High school diploma or equivalent.
Strong computer and software skills, including the ability to learn and administer business applications, reporting tools, point-of-sale systems, and support-ticket processes.
Proficiency with Microsoft Word, Excel, PowerPoint, and related office applications.
Comfort working with system configuration, data validation, software testing, troubleshooting, and vendor support.
Ability to prepare clear, professional correspondence, reports, procedures, standard operating procedures, presentation materials, and other business documents.
Ability to communicate effectively with members, employees, vendors, department leadership, committees, and the Board of Directors.
Ability to work accurately with pricing, fees, percentages, revenue and expense data, account coding, reconciliations, budgets, and operational reports, and to identify discrepancies and summarize information for management review.
Ability to analyze operational and software issues, troubleshoot problems, interpret policies and procedures, manage multiple priorities, and coordinate solutions across departments and vendors.
Sound judgment and accuracy when making system, pricing, or process changes.

Nice To Haves

Associate degree or additional education in business administration, information systems, finance, hospitality, or a related field.

Responsibilities

Administer authorized NorthStar golf management system functions, including backend course setup, tee sheet and course configuration, booking rules, rate tables, restrictions, and player categories.
Develop, maintain, and distribute NorthStar and other operational reports on rounds, utilization, revenue, pricing, programs, and department performance.
Manage and coordinate Golf Department NorthStar support tickets, documenting issues, testing corrections, escalating unresolved items, and communicating changes or resolutions.
Maintain approved golf pricing, fees, discounts, and related configurations in NorthStar and applicable point-of-sale systems.
Coordinate with Accounting and Information Technology to route golf revenues, expenses, fees, discounts, and other transactions to the appropriate accounts and reporting categories.
Track and manage Golf Department expense processes, including purchase orders, purchase authorizations, invoices, supporting documentation, account coding, and coordination with Accounting and Purchasing.
Perform as redundant for package processes.
Assist with Board of Directors and Golf Committee presentations by compiling data, preparing materials and supporting documentation, and coordinating requested follow-up information.
Assist with RFQ fund requests, capital or operating funding documentation, project justification, cost information, and other materials requested by the Director of Golf.
Prepare or assist with reports, letters, member communications, vendor correspondence, and other correspondence at the Director of Golf's request.
Provide operational support for POA golf tournaments, golf packages, member programs, and special events when system setup, payment processing, reporting, or interdepartmental coordination is required.