GMHBC Manager-Patterson

Albertsons Companies • Patterson, NY

5h • Onsite

About The Position

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving. Exemplifies strong customer service in every aspect of the job. Directs and controls the operation of the General Merchandise/HBC Department, including supervising and training personnel to achieve departmental and store sales and profit objectives. Provides feedback and recommendations on operational issues and personnel decisions to Store Director and Division management. This is a union position. You must be willing and able to work at any store within the hired district. If you are new to this union you will need to pay an initiation fee as well as weekly dues as determined by the CBA.

Requirements

• Requires an extensive retail background with prior management experience related to retail operations.
• Requires a thorough understanding of overall Company practices, policies and procedures.
• Requires strong written and oral communication skills, good leadership and interpersonal skills, the proven ability to manage people and the ability to maintain composure in dealing with customers and co-workers.
• Knowledge of employment laws and workplace practices.
• Interacts effectively with all levels of personnel.
• Strong business and financial knowledge.
• Requires the ability to identify needs, problems, and opportunities and to make effective short and long term plans and implement them to maximize sales and gross margins.
• Requires knowledge of every position in the store.
• Requires knowledge of basic math and accounting and computer software.
• Requires knowledge of and compliance with state and federal regulations.
• Must have extensive working knowledge of profit and loss statements.
• Must be familiar with emergency plans in the event of a natural disaster, serious accident or uncommon event(s).
• Must be willing and able to work at any store within the hired district.
• If new to this union, must pay an initiation fee as well as weekly dues as determined by the CBA.
• Complies with and ensures compliance with Company grooming standards and dress code.

Responsibilities

• Champions corporate and division customer service programs to meet or exceed division customer service goals.
• Instills a culture of excellent customer service in the department and throughout the store.
• Responsible for total store operations and directing associates throughout the store, as well as department managers, in the absence of or as needed by the Store Director (see Store Director job description).
• Primary duty is management of the GM/HBC Department. In that regard, plans, organizes and directs day-to-day operations of the GM/HBC department, including dairy and frozen food sections.
• Conducts daily inspections of all GM/HBC sections and initiates corrective measures to ensure compliance with product quality and product rotation standards.
• Maintains in stock conditions and ensures compliance with code date standards; cleanliness, sanitation and safety standards; and security requirements.
• Controls pricing by following established division pricing guidelines and ensuring compliance with the coupon and discount policies.
• Implements Company and Division operating and merchandising policies and practices.
• Controls merchandise shrink.
• Supervises and participates in store inventory counts.
• Establishes GM/HBC Department operating procedures as required for implementation of Company policies, Division directives and Store Director instructions.
• Implements emergency procedures in the event of equipment and computer software malfunctions or failure.
• Orders GM/HBC product and maintains inventory levels according to Division directives.
• Supervises the processing of all reclamation.
• Maintains orderly and in stock conditions in back room, sales floor and all GM/HBC department areas.
• Supervises receiving, storing, stocking, pricing and merchandising of all GM/HBC products.
• May utilize hand trucks, pallet jacks and the bailer.
• Properly accounts for merchandise received.
• Handles positive customer and vendor relations.
• Engages in suggestive selling and other sales techniques.
• Monitors daily log sheet, purchase report, actual versus projected sales and labor.
• Prepares and displays appropriate product signage.
• Under supervision of the Store Director, directs the work of all GM/HBC Department associates.
• Schedules GM/HBC Department associates to ensure adequate coverage and service levels.
• Directs, motivates, trains and participates in the hiring of all GM/HBC Department personnel.
• Ensures that all associates are instructed in the proper performance of work duties and are knowledgeable about Company policies and procedures.
• Monitors associate performance and effectively recommends personnel action such as hiring, firing, layoff, promotion, demotion, and disciplinary action.
• Builds and maintains associate morale.
• Resolves associate complaints where appropriate and reports action taken to the Store Director.
• Immediately reports any potential serious policy violations, for matters including but not limited to working off the clock, harassment, food safety and sanitation, discrimination, etc., to the Store Director and assists in appropriate handling.
• Identifies and trains associates with high potential for advancement opportunities.
• Understands the store and GM/HBC Department Profit and Loss statement, and plans department promotions accordingly.
• Frequently communicates sales goals, department performance and sales opportunities to department associates to ensure positive results.
• Answers and responds to incoming telephone calls appropriately.
• Receives and appropriately resolves customer complaints and reports to the Store Director as appropriate.
• Maintains confidentiality concerning associates, store sales, and Company information.
• Maintains accurate department records.
• Responsible for performing all job duties with honesty and integrity and in compliance with Company policies and procedures.
• Attends required training and sales meetings.
• Provides feedback and recommendations to Store Director or District Manager and Division management teams on operational issues.

Benefits

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve
• Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation Pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401k eligibility).
• Associates in this position may be eligible for a quarterly bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees