GMHBC Manager-Burke

Albertsons • Burke, VA

13h • Onsite

About The Position

Join Albertsons Companies for an exciting opportunity where innovation and customer service are paramount. This role is for someone who wants to make an impact, leading, innovating, and contributing to the growth of a company that values great service and lasting customer relationships. The position offers a chance to work in a fast-paced, dynamic, and constantly evolving environment.

Requirements

• Extensive retail background with prior management experience related to retail operations.
• Thorough understanding of overall Company practices, policies and procedures.
• Strong written and oral communication skills.
• Good leadership and interpersonal skills.
• Proven ability to manage people.
• Ability to maintain composure in dealing with customers and co-workers.
• Knowledge of employment laws and workplace practices.
• Interacts effectively with all levels of personnel.
• Strong business and financial knowledge.
• Ability to identify needs, problems, and opportunities and to make effective short- and long-term plans and implement them to maximize sales and gross margins.
• Knowledge of every position in the store.
• Knowledge of basic math and accounting and computer software.
• Knowledge of and compliance with state and federal regulations.
• Extensive working knowledge of profit and loss statements.
• Familiarity with emergency plans in the event of a natural disaster, serious accident or uncommon event(s).

Responsibilities

• Champions corporate and division customer service programs to meet or exceed division customer service goals.
• Instills a culture of excellent customer service in the department and throughout the store.
• Responsible for total store operations and directing associates throughout the store, as well as department managers, in the absence of or as needed by the Store Director.
• Primary duty is management of the GM/HBC Department.
• Plans, organizes and directs day-to-day operations of the GM/HBC department.
• Conducts daily inspections of all GM/HBC sections and initiates corrective measures to ensure compliance with product quality and product rotation standards.
• Maintains in stock conditions, and ensures compliance with code date standards; cleanliness, sanitation and safety standards; and security requirements.
• Controls pricing by following established division pricing guidelines and ensuring compliance with the coupon and discount policies.
• Implements Company and Division operating and merchandising policies and practices.
• Controls merchandise shrink.
• Supervises and participates in store inventory counts.
• Establishes GM/HBC Department operating procedures as required for implementation of Company policies, Division directives and Store Director instructions.
• Implements emergency procedures in the event of equipment and computer software malfunctions or failure.
• Orders grocery product and maintains inventory levels according to Division directives.
• Supervises the processing of all reclamation.
• Maintains orderly and in stock conditions in back room, sales floor and all grocery department areas.
• Supervises receiving, storing, stocking, pricing and merchandising of all Grocery products.
• May utilize hand trucks, pallet jacks and the bailer.
• Properly accounts for merchandise received.
• Handles positive customer and vendor relations.
• Engages in suggestive selling and other sales techniques.
• Monitors daily log sheet, purchase report, actual versus projected sales and labor.
• Prepares and displays appropriate product signage.
• Under supervision of the Store Director, directs the work of all GM/HBC Department associates.
• Schedules GM/HBC Department associates to ensure adequate coverage and service levels.
• Directs, motivates, trains and participates in the hiring of all Grocery Department personnel.
• Ensures that all associates are instructed in the proper performance of work duties and are knowledgeable about Company policies and procedures.
• Monitors associate performance and effectively recommends personnel action such as hiring, firing, layoff, promotion, demotion, and disciplinary action.
• Builds and maintains associate morale.
• Resolves associate complaints where appropriate and reports action taken to the Store Director.
• Immediately reports any potential serious policy violations, for matters including but not limited to working off the clock, harassment, food safety and sanitation, discrimination, etc., to the Store Director and assists in appropriate handling.
• Identify and trains associates with high potential for advancement opportunities.
• Understands the store and Grocery Department Profit and Loss statement, and plans department promotions accordingly.
• Frequently communicates sales goals, department performance and sales opportunities to department associates to ensure positive results.
• Answers and responds to incoming telephone calls appropriately.
• Receives and appropriately resolves customer complaints and reports to the Store Director as appropriate.
• Maintains confidentiality concerning associates, store sales, and Company information.
• Maintains accurate department records.
• Responsible for performing all job duties with honesty and integrity and in compliance with Company policies and procedures.
• Attends required training and sales meetings.
• Provides feedback and recommendations to Store Director or District Manager and Division management teams on operational issues.

Benefits

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed