GME Operations Manager

Tenet•Detroit, MI

About The Position

The Manager, Graduate Medical Education (GME) Operations is responsible for the day-to-day administration, coordination, and operational management of Graduate Medical Education programs across the health system. The role supports residency and fellowship programs, program leadership, trainees, and institutional stakeholders, and oversees operational processes, resident lifecycle activities, departmental projects, and administrative functions that support a high-quality learning environment and physician workforce development initiatives. The Manager collaborates with Program Directors, Program Coordinators, Human Resources, Medical Staff Services, Finance, Information Technology, and hospital leadership to support efficient GME services and institutional objectives. The position emphasizes operational excellence, program support, financial stewardship, process improvement, and organizational effectiveness while supporting compliance with applicable accreditation and regulatory requirements.

Requirements

Bachelor's degree in Healthcare Administration, Business Administration, Public Administration, Education, Health Sciences, or a related field.
Knowledge of healthcare operations, project management, and administrative processes.
Strong organizational, analytical, and problem-solving skills.
Ability to manage multiple priorities and deadlines in a fast-paced healthcare environment.
Demonstrated leadership, staff development, and team-building skills.
Strong financial and operational reporting skills.
Excellent written, verbal, and interpersonal communication skills.
Proficiency in Microsoft Office applications and data management systems.
Ability to establish effective working relationships with physicians, trainees, executives, and operational leaders.
Ability to exercise independent judgment, maintain confidentiality, and handle sensitive information with discretion.

Nice To Haves

Master's degree in Healthcare Administration (MHA), Business Administration (MBA), Public Health (MPH), Education, or a related field.
Experience in a community teaching hospital, academic healthcare system, or Graduate Medical Education environment.
Experience supporting residency and fellowship programs.
Familiarity with residency management systems such as MedHub or New Innovations.
Working knowledge of ACGME requirements, NRMP processes, and healthcare regulatory environments.

Responsibilities

Manage the day-to-day operations of Graduate Medical Education programs and institutional GME initiatives across the health system.
Oversee resident and fellow recruitment, onboarding, orientation, matriculation, transition, and graduation processes.
Supervise GME support staff, institutional coordinators, and administrative personnel, including coaching, training, performance management, and professional development.
Develop, maintain, and improve operational workflows, policies, procedures, and standard work processes.
Coordinate resident and fellow employment-related processes with Human Resources, Medical Staff Services, Information Technology, Compliance, and other operational departments.
Oversee residency management systems, institutional databases, and trainee records to ensure accurate reporting and documentation.
Serve as a primary resource to Program Directors, Associate Program Directors, Chief Residents, and Program Coordinators on institutional processes, resident administration, and program operations.
Manage institutional programs and events, including resident and fellow orientation, recruitment activities, graduation ceremonies, educational conferences, wellness initiatives, and faculty development programs.
Monitor operational performance metrics and recommend improvements to program effectiveness, trainee satisfaction, onboarding efficiency, and administrative support services.
Coordinate institutional projects and process-improvement initiatives to strengthen GME operations and improve the trainee experience.
Collaborate with hospital leadership on physician pipeline development, GME growth initiatives, and workforce planning.
Facilitate communication among program leadership, trainees, hospital departments, and external stakeholders.
Assist with developing and implementing institutional policies and procedures related to graduate medical education.
Assist in preparing, monitoring, and administering GME operating budgets.
Track departmental expenditures, educational funding, recruitment expenses, and operational costs.
Collaborate with Finance leadership to prepare reports, analyze budget performance, and identify operational efficiencies.
Assist with resident complement tracking, workforce planning data, and financial analyses supporting program growth and institutional decision-making.
Support GME financial processes, educational resource allocation, and operational planning.
Support the Designated Institutional Official (DIO), VPAA, Program Directors, and GME leadership in achieving institutional goals and strategic priorities.
Assist with new program development, complement changes, participating site administration, and strategic growth initiatives.
Provide operational support for Graduate Medical Education Committee (GMEC) activities, meeting coordination, reporting requirements, and follow-up actions.
Coordinate accreditation-related activities, institutional reviews, site visit preparation, and documentation processes as assigned.
Assist with collecting, analyzing, and reporting operational and educational data for continuous improvement and organizational decision-making.
Participate in committees, workgroups, and special projects that advance institutional objectives and strengthen the learning environment.
Perform other duties as assigned.