GM, IT Operations

Supermicro•San Jose, CA

About The Position

Supermicro is seeking an experienced IT leader to oversee all IT operations at our headquarters. The General Manager, IT Operations is responsible for leading end-to-end IT service delivery and operational excellence across the organization. This role serves as the primary liaison between business users and IT, ensuring effective intake, prioritization, and delivery of IT services. The GM oversees helpdesk operations, system and application support, account provisioning, and security operations, while ensuring full compliance with regulatory requirements, including SOX.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s preferred)
15+ years of IT operations experience, with 5+ years in leadership roles
Strong experience in IT service management (e.g., ITIL framework)
Hands-on experience with SOX compliance, ITGC controls, and audit processes
Proven track record in managing helpdesk, infrastructure, applications, and security operations
Excellent stakeholder management and communication skills

Responsibilities

Serve as the primary liaison between business and IT; manage demand intake, prioritize initiatives, and ensure high-quality service delivery and user satisfaction.
Oversee helpdesk and support functions; enforce SLAs/KPIs and drive continuous improvement in responsiveness and user experience.
Ensure reliability, performance, and scalability of IT systems and applications; lead incident, problem, and change management.
Govern user access lifecycle (onboarding, changes, offboarding); enforce RBAC, least-privilege principles, and maintain audit-ready records.
Oversee operational cybersecurity, including monitoring, incident response, and adherence to security policies and standards.
Own ITGCs (access, change management, operations); ensure control effectiveness, audit readiness, and timely remediation of findings.
Establish operational governance and reporting; lead and develop teams, ensuring accountability, efficiency, and alignment with business goals.