(USA) GM Coach (Non-Complex) - WM
About The Position
The GM Coach (Non-Complex) leads and develops teams while overseeing store operations in a designated business area. The role teaches, trains, and listens to associates; communicates expectations and company direction; supports change efforts; and helps implement business solutions. It models exceptional customer service, resolves customer concerns, and leads process improvements to deliver a high-quality customer experience. The GM Coach drives sales and financial performance by reviewing profit-and-loss statements, supporting budgeting and forecasting, controlling expenses, overseeing merchandise presentation and inventory flow, and implementing plans to mitigate shrink and achieve sales and profit goals. The role hires, trains, mentors, assigns duties to, and recognizes associates; develops talent and staffing; coordinates work with stakeholders; measures progress; identifies improvement opportunities; and ensures compliance with company policies and standards. It also promotes Walmart’s values, a culture of belonging, continuous learning, integrity, and customer-focused decision-making.
Requirements
- Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
- Complete all job-required training and assessments.
- For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
- For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, train, develop, and engage teams by listening to associates, touring stores, providing feedback, and communicating company direction and business objectives.
- Model customer service standards and support customer-service initiatives, including community outreach; resolve customer needs, complaints, and issues and implement corrective action plans.
- Drive sales and financial performance for the designated store area by reviewing profit-and-loss statements, supporting budgets and forecasts, controlling expenses, and working toward sales and profit goals.
- Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop and implement plans to mitigate shrink.
- Hire, train, mentor, supervise, and recognize associates; assign duties, set expectations, promote belonging, and develop qualified associates to meet staffing needs.
- Coordinate job-related activities and assignments, maintain stakeholder relationships, communicate goals, measure progress, and address improvement opportunities.
- Ensure compliance with company policies and procedures and support the company mission, values, ethics, and integrity standards.
- Build collaborative and trusting relationships, attract and develop talent, and encourage continuous improvement, learning, and adoption of new technologies and skills.
- Make customer-focused decisions using data, insights, and analysis while balancing short- and long-term priorities.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts and Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
- Performance-based bonus awards, including annual or quarterly performance bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
